Sr. Graphic Designer, Customer Experience at ServiceTitan

| Greater LA Area
Sorry, this job was removed at 11:09 a.m. (PST) on Wednesday, April 28, 2021
Find out who's hiring in Los Angeles.
See all Design + UX jobs in Los Angeles

This role will report into the Brand & Creative Services team and will be responsible for supporting creative needs of post-sales teams such as Customer Experience, Implementation, Training, Partners, and Product etc. This role will be managed by the Art Director and design alongside the Digital Experience and Corporate Branding creatives. The Sr. Designer of Customer Experience will take the visual direction of the corporate parent brand, create targeted style guides based on the customer journey, and apply those standards to all touchpoints. This designer will have a strong background in visual branding and creating visual style guides for different experiences under one parent brand. Their day could consist of providing visual direction / executing corporate materials that fall under the post-sales experience such as implementation materials, training initiatives, customer advocacy programs, and more. (Example of corporate materials: presentations, one pagers, templates, landing pages, product pages, whitepapers, guides, emails, apparel, style guides, and website, etc.)

As our Sr. Graphic Designer, Customer Experience you will:

  • Will report into the Art Director on the Brand & Creative Services team

  • Work closely with the Art Director to build up the brand tools for post-sales teams and create a strong and consistent brand experience throughout the customer journey

  • Take creative strategy from Creative Director and Art Director for brand experiences

  • Represent the Brand & Creative Services team with business partners from Implementation, Customer Experience, Customer Success, Training and Product

  • Will focus on creating a visual identity for add-on/upsell products

  • Oversee the visual strategy and quality assurance of materials for customer experience

  • Collaborate with fellow business partners to understand how each initiative fits in the ServiceTitan brand experience

  • Partner with the other designers to ensure the brand is being communicated in the other experiences and touchpoints; especially the website

  • Participate in and occasionally lead weekly design reviews and creative reviews

  • Design original graphic content, illustrations, infographics for key art on campaigns, materials and initiative

  • Proactively provide ideas to elevate the parent brand experience

To be successful in this role you will need:

  • 6-8 years of relevant work experience

  • Plus not mandatory: Bachelor’s degree in Art/Communications/Design

  • Strong understanding of creating touch points specific to a customer audience

  • Strong knowledge of printing procedures, photography, illustration and verbal and written communication

  • Strong understanding of user journeys / experiences 

  • Strong understanding of the practice of UI/UX through web and product

  • Illustrates concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts

  • Has great interpersonal relationship skills for business partners, higher-level executives and client interactions

  • Must have incredible presentation-creation skills

  • Must be able to manage multiple projects at once

  • Strong knowledge of typography and design layout, digital photography and retouching

  • Enthusiasm for contributing to the team and learning along the way

  • Able to listen and understand feedback, and then implement that feedback into their work. (Able to communicate feedback during creative reviews as well)

  • Fluency in the principles and practices of design composition, typographic hierarchy, illustration and production

  • Expert in Adobe Creative Suite (Illustrator, Photoshop, and Indesign)

  • Other programs: Figma, Microsoft Office, Google Workspace, Asana, and Keynote


About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO

2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance

3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs

4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan www.themuse.com/profiles/servicetitan | www.builtinla.com/company/servicetitan

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

801 N Brand Blvd , Glendale, CA 91203

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Perks + Benefits

ServiceTitan Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our 401(k) employer match, pet insurance, financial planner access, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month smart bassinet rental, an allergy prevention program for babies, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ServiceTitan provides employees with a 401(k) matching plan. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to disability and state paid family leave, ServiceTitan offers 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Variable dependent on role.
Family Medical Leave
Adoption Assistance
We reimburse up to $20,000 for eligible adoption expenses and offer 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
ServiceTitan sponsors family oriented events multiple times per year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

More Jobs at ServiceTitan68 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Remote
Marketing
new
Remote
Marketing
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Marketing
new
Remote
Operations
new
Remote
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
Marketing
new
Los Angeles
HR + Recruiting
new
Los Angeles
Developer
new
Los Angeles
Sales
new
Los Angeles
Finance
new
Los Angeles
Data + Analytics
new
Remote
HR + Recruiting
new
Los Angeles
Developer
new
Los Angeles
Product
new
Los Angeles
Data + Analytics
new
Los Angeles
Sales
new
Los Angeles
Design + UX
new
Remote
Marketing
new
Remote
Finance
new
Los Angeles
Operations
new
Los Angeles
Project Mgmt
new
Los Angeles
Design + UX
new
Los Angeles
Data + Analytics
new
Los Angeles
Design + UX
new
Remote
Developer
new
Remote
Operations
new
Remote
Sales
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Finance
new
Los Angeles
HR + Recruiting
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Remote
Sales
new
Los Angeles
HR + Recruiting
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Remote
Developer
new
Los Angeles
Content
new
Los Angeles
Project Mgmt
new
Los Angeles