Sr. Graphic Designer, Customer Experience
This role will report into the Brand & Creative Services team and will be responsible for supporting creative needs of post-sales teams such as Customer Experience, Implementation, Training, Partners, and Product etc. This role will be managed by the Art Director and design alongside the Digital Experience and Corporate Branding creatives. The Sr. Designer of Customer Experience will take the visual direction of the corporate parent brand, create targeted style guides based on the customer journey, and apply those standards to all touchpoints. This designer will have a strong background in visual branding and creating visual style guides for different experiences under one parent brand. Their day could consist of providing visual direction / executing corporate materials that fall under the post-sales experience such as implementation materials, training initiatives, customer advocacy programs, and more. (Example of corporate materials: presentations, one pagers, templates, landing pages, product pages, whitepapers, guides, emails, apparel, style guides, and website, etc.)
As our Sr. Graphic Designer, Customer Experience you will:
Will report into the Art Director on the Brand & Creative Services team
Work closely with the Art Director to build up the brand tools for post-sales teams and create a strong and consistent brand experience throughout the customer journey
Take creative strategy from Creative Director and Art Director for brand experiences
Represent the Brand & Creative Services team with business partners from Implementation, Customer Experience, Customer Success, Training and Product
Will focus on creating a visual identity for add-on/upsell products
Oversee the visual strategy and quality assurance of materials for customer experience
Collaborate with fellow business partners to understand how each initiative fits in the ServiceTitan brand experience
Partner with the other designers to ensure the brand is being communicated in the other experiences and touchpoints; especially the website
Participate in and occasionally lead weekly design reviews and creative reviews
Design original graphic content, illustrations, infographics for key art on campaigns, materials and initiative
Proactively provide ideas to elevate the parent brand experience
To be successful in this role you will need:
6-8 years of relevant work experience
Plus not mandatory: Bachelor’s degree in Art/Communications/Design
Strong understanding of creating touch points specific to a customer audience
Strong knowledge of printing procedures, photography, illustration and verbal and written communication
Strong understanding of user journeys / experiences
Strong understanding of the practice of UI/UX through web and product
Illustrates concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts
Has great interpersonal relationship skills for business partners, higher-level executives and client interactions
Must have incredible presentation-creation skills
Must be able to manage multiple projects at once
Strong knowledge of typography and design layout, digital photography and retouching
Enthusiasm for contributing to the team and learning along the way
Able to listen and understand feedback, and then implement that feedback into their work. (Able to communicate feedback during creative reviews as well)
Fluency in the principles and practices of design composition, typographic hierarchy, illustration and production
Expert in Adobe Creative Suite (Illustrator, Photoshop, and Indesign)
Other programs: Figma, Microsoft Office, Google Workspace, Asana, and Keynote
About ServiceTitan
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
Perks & Benefits
1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend
Equal Opportunity Employer
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.
Life at ServiceTitan www.themuse.com/profiles/servicetitan | www.builtinla.com/company/servicetitan