Ready to be a Titan?
ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they've ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer's success. We strive for real impact.
We are looking for an exceptional Design Technologist that enjoys solving complex problems with data-informed solutions. This person will be a core member of our mature and growing design system team, and help create a best-in-class Enterprise SaaS product with desktop, tablet and mobile touchpoints.
Reporting to the Senior Manager, Design Systems, the Design Technologist possesses a balanced toolkit of interaction design, front-end development, and prototyping capabilities. As a Design Technologist, you push the boundaries of user interface, experience design, design systems thinking, and prototyping at ServiceTitan. You are a systems thinker, skilled at taking design decisions and turning them into a reality in a browser. You're also confident in being an excellent collaborative partner to our friends in Product, Engineering and QA.
What You'll Do

• Collaborate and solution closely with designers, developers, stakeholders, and product managers to ship an extraordinary end-to-end user experience toolkit
• Be a core contributor to our design system through visual explorations, documentation, contributing code, and feedback
• Participate in user research and usability studies
• Prototype flows, concepts, and interactions
• Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization
• Interact with users to develop a solid understanding of their workflows, environments, use cases and pain-points
• Work closely with product designers and developers to maintain consistency and ensuring system standards are met across the Product
• Design for systems that work across multiple platforms and devices, and are engaging, efficient, intuitive and solve real problems
• Support a multi-platform design system in design tools such as Figma, and in code tools such as VS Code, Git, and Storybook

What You'll Need

• Experience designing modern SaaS/Enterprise products across multiple platforms
• A portfolio that shows off your process, reasoning and outcomes
• A solid understanding and desire to grow in systems thinking; you see how all the parts fit together and how small changes propagate throughout the system
• You love collaborating on solutions that are scalable yet ambitious
• You are an effective communicator, while keeping the goal of consistent and great UX top of mind
• Excellent ability to develop and sustain relationships across teams and functions
• Aptitude for providing design feedback and a genuine desire to grow
• You thrive in a highly iterative process that involves listening, adapting, moving fast, talking with users, incorporating feedback, and constantly collaborating
• A solid understanding of HTML & CSS and thorough knowledge of a JS framework, like React
• Proficiency in common design tools such as Figma
• Experience contributing to at least one design system within an organization or as part of an open-source project

Bonuses:

• Experience working at a large-scale company, preferably Enterprise/B2B
• Experience designing and/or building with Adaptive Design principles
• Interest or experience collaborating on custom plugins in design tools, such as Figma

Be Human With Us
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life : Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $94,000 - $134,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.