Deal Desk Manager

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, hyper-growth vertical SaaS company with the unique opportunity to help build out this critical function.

As our Deal Desk Manager based in our Los Angeles location, you will serve as a key partner to our sales, finance, legal, implementation, customer success, product, and engineering teams ensuring deals are structured in alignment with business goals while driving efficient deal execution. You will take ownership of optimizing the deal process, including pricing, discount management, contract approvals, and compliance with internal policies. As the first person in this role, you will have the chance to design the deal desk function and implement best practices that scale as the company continues to grow. You will be reporting directly to the Director of Revenue Operations. 

• Establish Formal Deal Processes: Create standardized pricing guidelines, discount thresholds, and approval workflows to improve deal governance and scalability.
• Discount Management: Create and manage discount frameworks, ensuring a balance between sales flexibility and profitability targets.
• Deal Structuring & Review: Collaborate with the sales team to structure complex deals, ensuring that all aspects, including pricing, terms, and contract approvals, align with company objectives and policies.
• Centralized Contract Management: Develop and maintain a centralized repository for contract terms, redlines, and special deal provisions to reduce inconsistencies and improve deal tracking.
• Deal Monitoring: Implement a review process to ensure that deals are compliant with approved terms, minimizing contract rejections and execution delays.
• Manage Special Terms: Formalize the process for handling special contract terms, moving negotiations from informal channels like Slack and email to standardized, trackable systems.
• Cross-functional Collaboration: Partner closely with finance, legal, customer success, implementation, product and engineering teams to ensure deals are structured correctly and align with broader business goals, compliance, and product capabilities.
• Sales Enablement: Act as a trusted advisor to the sales team, providing guidance on pricing strategies, product configurations, and contract terms to maximize deal value while maintaining compliance.  This would include building an Answer Bank for commonly asked questions during the contract review process.  
• Reporting & Analytics: Build reports and dashboards to track deal trends, approval cycle times, and discount usage, providing data-driven insights to support executive decision-making.
• CRM & Tools Management: Oversee the integration and optimization of deal desk tools and CRM (e.g., Salesforce) to support deal flow, approvals, and reporting.

What we look for:

• Experience: 4+ years in a Deal Desk, Sales Operations, or Revenue Operations role, ideally within a high-growth B2B SaaS environment.
• Process Development: Proven experience developing and scaling deal desk processes from scratch, with a deep understanding of pricing, discounting, and contract management.
• Cross-functional Expertise: Demonstrated ability to align multiple stakeholders (sales, finance, legal, customer success) and drive deal execution through collaboration.
• Technology Proficiency: Strong understanding of CRM systems (Salesforce preferred), CPQ tools, and CLM platforms.
• Analytical & Financial Skills: Expertise in deal economics, SaaS pricing models, and revenue recognition principles, with a data-driven approach to decision-making.
• Communication & Influence: Excellent communication skills with the ability to present complex deal structures to senior leadership and negotiate terms with cross-functional teams.

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package
• Unlimited paid time off
• Company events and team-building activities
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers