As our Sr. Manager, Competitive Intelligence, you will:

• Gather, analyze and disseminate actionable insights related to competitors’ products, go-to-market strategies, value props and marketplace trends
• Uncover strengths and weaknesses of our competitors and make recommendations to help our sales and post-sales teams succeed in the market
• Monitor and distill competitor announcements, sites, financial reports, analyst reports, patents, digital activities, job postings and other published sources to build and communicate a detailed understanding of key competitors’ strategies, offerings, GTM activities and performance
• Own win/loss analysis, interview existing customers and partners, and attend industry trade shows to stay up to date
• Develop and own simple, scalable and reliable methods to collect competitive intelligence data points from across the company, monitor the data/process, and refine
• Create, maintain and effectively disseminate compelling competitive collateral in the form of battlecards, playbooks, testimonials, training materials
• Lead and drive competitive enablement for sales, marketing, customer success, product management, and engineering
• Establish a regular cadence of reporting to leadership on latest developments, insights and recommendations
• Act as advisor and point of escalation for teams needing guidance on competitive offerings
• Collaborate with product marketing and product management to assist with product launches by developing competitive support material and providing competitive readiness plans
• Identify and employ software and tools to conduct research
• Source, select and manage 3rd parties who should be leveraged for deeper intelligence

To be successful in this role, you'll need: 

• 5+ years of relevant work experience in Competitive Intelligence
• B2B SaaS experience
• Proven success in enabling sales and delivering competitive insights to win deals
• Strong analytical traits, including ability to predict and explain current/future trends
• Knowledge of online research tools and social media platforms as well as a keen curiosity about technology and the industry
• Effective people skills to interact with customers, colleagues, cross-functional teams and third parties
• Exceptional communication skills, both verbal and written, tailored for audience from individual contributors to leadership
• Strong self-motivation and ability to independently own, prioritize and drive timely execution
• Proficiency with Salesforce
• Experience managing vendors
• Ability to thrive in a fast-paced, unpredictable environment
• Experience in home services industry a plus
• Existing knowledge of ServiceTitan competitive landscape major plus

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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