Sr. Business Process Analyst at ServiceTitan

| Greater LA Area
Sorry, this job was removed at 4:10 a.m. (PST) on Saturday, May 1, 2021
Find out who's hiring in Los Angeles.
See all Data + Analytics jobs in Los Angeles

Our Revenue Operations team inspires the entire company forward by diving into the details of how we acquire, support, and grow customers every day. We are a tight-knit crew that provides recommendations and insights on the full customer journey, from Marketing to Customer Success. We all have a shared passion for helping contractors take their business to the next level in an efficient and strategic way, and have fun doing it.
ServiceTitan is looking for a well-rounded Sr. Business Analyst with strong critical thinking, communication, and technical skills to be a big part of the always-exciting Onboarding Operations division of RevOps. A successful candidate will have the ability to work independently in a dynamic, rapidly-growing, and fast-paced environment. This role reports directly to the Senior Manager of Onboarding Operations.

As our Sr. Business Analyst, you will:

  • Work with cross-functional teams including Sales, Sales Development, Product, Onboarding, Finance, and Corporate IT.

  • Synthesize disparate information into effective strategies and innovative insights, translating complex ideas into compelling, actionable recommendations and data visuals

  • Analyze multi-faceted challenges and deliver compelling findings and recommendations to business leaders

  • Provide strategic recommendations for process and system upgrades and workflows

  • Manage and support data integration, data quality & integrity, error logs and updates by monitoring KPIs daily

  • Aid with administrative functions including account, user, reports, and dashboards maintenance

  • Maintain all software training materials and user documentation

  • Build and manage reports and dashboard where needed

To be successful in this role, you'll need:

  • BA/BS in Business Administration, Marketing, Engineering Science, or related field required

  • 4+ years of relevant experience, required

  • Business operations experience in SaaS, required

  • Strong understanding of Sales, Financial and Operational SaaS KPIs

  • Salesforce.com and Tableau experience, required

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO

2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance

3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs

4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan www.themuse.com/profiles/servicetitan | www.builtinla.com/company/servicetitan

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

801 N Brand Blvd , Glendale, CA 91203

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Perks + Benefits

ServiceTitan Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our 401(k) employer match, pet insurance, financial planner access, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month smart bassinet rental, an allergy prevention program for babies, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ServiceTitan provides employees with a 401(k) matching plan. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to disability and state paid family leave, ServiceTitan offers 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Variable dependent on role.
Family Medical Leave
Adoption Assistance
We reimburse up to $20,000 for eligible adoption expenses and offer 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
ServiceTitan sponsors family oriented events multiple times per year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

More Jobs at ServiceTitan75 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Finance
new
Los Angeles
Data + Analytics
new
Remote
Data + Analytics
new
Los Angeles
Marketing
new
Remote
Marketing
new
Los Angeles
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
Operations
new
Los Angeles
Finance
new
Los Angeles
Project Mgmt
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
HR + Recruiting
new
Los Angeles
Operations
new
Los Angeles
Marketing
new
Remote
Operations
new
Remote
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
Marketing
new
Los Angeles
HR + Recruiting
new
Los Angeles
Developer
new
Los Angeles
Sales
new
Los Angeles
Finance
new
Los Angeles
Data + Analytics
new
Remote
HR + Recruiting
new
Los Angeles
Developer
new
Los Angeles
Product
new
Los Angeles
Data + Analytics
new
Los Angeles
Sales
new
Los Angeles
Design + UX
new
Remote
Marketing
new
Remote
Finance
new
Los Angeles
Operations
new
Los Angeles
Project Mgmt
new
Los Angeles
Design + UX
new
Los Angeles
Data + Analytics
new
Los Angeles
Design + UX
new
Remote
Developer
new
Remote
Operations
new
Remote
Sales
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Finance
new
Los Angeles
HR + Recruiting
new
Los Angeles
Developer
new
Los Angeles
Sales
new
Los Angeles
Finance
new
Remote
HR + Recruiting
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Content
new
Los Angeles
Data + Analytics
new
Remote
Project Mgmt
new
Los Angeles