Sr. Business Analyst

| Greater LA Area

Sr Business Analyst, Corporate Systems and Insight

Service Titan is seeking an exceptional Sr Business Analyst to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space.

This position is responsible in working closely with Business stakeholders in understanding their need for implementation of new process and business systems across multiple business groups. Identify the problem, work with stakeholder in documenting the business case, understand the business problem, analysis with in preview of existing solutions in place and outline the ROI for new implementation.

You will be joining the growing team of Corporate Systems and Insight and work cross functionally with multiple teams in IT and business groups.

What you’ll do:

  • Analyzing complex business problems and assessing how automated systems can be implemented to solve them.
  • Facilitating the negotiation of requirements amongst multiple stakeholders.
  • Work with stakeholders in developing ROI based business cases for small to mid-sized projects
  • Identifying the current- and future-state business processes.
  • Helping the business stakeholders envision the future and how their work will need to change to support the future.
  • Create and maintain documentations – high level work flows, use cases, process flow diagrams, mock-up to provide a comprehensive understanding of the solution
  • Drive/manage the implementation of the new business solution in working with vendor and internal Business and IT teams.
  • Develop and communicate project status to stakeholders and leadership team.
  • Participate in pre-project analysis work that helps enable informed decision-making about what investments to make in technology.
  • Research industry best Commercial Off-the-Shelf (COTS) systems available to meet business needs.
  • Collaborate with procurement team in selection, evaluation and vetting the solution.

What you’ll need:

  • 5+ years of professional systems/business analysis experience,
  • Strong MS Office experience (Word, PowerPoint, Excel, Project, Visio)
  • Excellent communication and writing skills with attention to details.
  • Thorough knowledge of current modern enterprise-class software technologies – Salesforce, ERP System, Identity Management, Data Management and HRIS Solution.
  • Experience working with Agile/Scrum methodologies.
  • Strong knowledge and experience with PM methodologies.
  • Interest in innovation and improving customer experience.
  • Ability to read technical documentation and aspiration to learn new technologies.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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