Ready to be a Titan?
At ServiceTitan we are on the path to building the Operating System of the Trades. We are seeking a SVP of Business Operations & Analytics who will be instrumental in enabling us to achieve this vision. This position will report to the CFO and play a critical role across the company in driving business insights, organizational alignment and generating lasting impact.
The ideal candidate will have a proven track record of leading operations and analytics teams in high growth and scaled data environments. The candidate will need to demonstrate deep curiosity, exemplary business judgment, and a passion for solving problems. Experience working in an Enterprise SaaS/Software environment is strongly preferred. In terms of executive scope, the SVP of Business Operations & Analytics will own multiple Operations & Insights teams (with Revenue Operations being the largest), our Data Science team focused on business insights, and related company wide project management operations.
As a business partner across the company, you will closely work with peer SVPs and Board members to generate timely insights and company performance measurement systems (metrics) in order to make informed and trusted decisions for our Company.
We value strategic insight, at all levels of the organization, and will depend on your work to achieve the extraordinary! You will be empowered to challenge the status quo, dream big and have a massive impact.
What you'll do:

• Enable the business to run fast and smart: You will own company wide metrics development, measurement and ongoing reporting at all levels of the company. You will be goaled with empowering the operations teams to work with their business partners to grow in alignment with company goals and investment plans
• Transform and scale operations with data insights: You will be required to have a deep understanding of key business processes and identify areas for innovation and scaling, using the power of Data Science and Business analytics to vastly improve operations.
• Build data models and analytical methods to power growth: Partner with customer facing and IT teams to build a world class pipeline generation engine to fuel the growth in both current and future market segments. Identify new opportunities to leverage our data and systems to improve business performance
• Align organization around key goals and priorities. Collaborate with the leadership and finance teams to align operational goals with our financial plan, and develop a method to evaluate the return on investment across the business.

What you'll bring:

• MBA preferred; Undergraduate degree in Computer Science or Engineering a plus
• 15+ years of executive leadership experience overseeing operations and analytics within a high growth SaaS company and/or top management consulting firm focused on software. In-house SaaS experience preferred.
• Excellent verbal and written communication skills, including PowerPoint.

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.