Snap Inc.
We believe the camera presents the greatest opportunity to improve the way people live and communicate.
Hybrid

Sales Operations Senior Associate, Business Intelligence

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Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a Business Intelligence Senior Associate to join Snap! As a member of our Sales Operations organization, you will be responsible for partnering with our sales leaders and executives to design and implement a data and reporting strategy to ensure they are equipped with the insights they need to make informed decisions and drive revenue growth. Working from our Los Angeles headquarters, you’ll collaborate with Sales Leaders, Sales Managers, CRM Product Managers, and other Sales Operations team members to design, build and rollout efficient, scalable business insights tools and reports.

What you'll do:

  • Treat sales executives and leaders as your primary customer, and develop scalable visualizations that expose actionable insights to drive faster and more intelligent business decisions.

  • Develop and support a suite of analytics and dashboards that consistently evolve to expose new intelligence to our executive tier.

  • Provide macro-level insights on advertiser and revenue trends to sales executives on a regular cadence

  • Continually drive a deeper understanding of Snap’s business, and act as an advisor to executive stakeholders to graduate new metrics into our mainstream reporting stack

  • Partner with strategy teams and sales leaders to produce an analytics suite that transforms Snap into an input-driven sales culture

  • Partner with Product Managers from the CRM team to help design Rep and Front Line Sales Manager visualizations that tie back to what executives are consuming.

  • Identify gaps or confusing schemas in our backend data structure, and coordinate with CRM Tech Product Managers and Engineers to ensure they are resolved.

  • Lead with vision, and provide an experienced point of view on how to implement a business intelligence strategy and framework.

  • Measurable outputs include new dashboards for leaders and updates to those dashboards, identification of new metrics that are successfully adopted by the wider business, visualization designs for reps/FLMs that can be graduated to full support by CRM team, deprecation of ad-hoc reports used by sales teams and leaders, CSAT with executive surfaces.

Knowledge, Skills & Abilities

  • Ability to understand sales as a customer, gather needs, analyze existing reports, and lead implementation of new business intelligence tools

  • Ability to partner with data engineering teams to translate business needs into data requirements under tight deadlines while owning relationships with a diverse set of contributors and stakeholders

  • Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.

  • Exceptional design acumen and a strong focus on aesthetic presentation of complex data

Minimum Qualifications:

  • 4+ years of experience working in an analytical role within a business context

  • 2+ years of experience using business intelligence tools (e.g., Einstein Analytics, Tableau, Looker, or others) to build dashboards and perform data transformation from a data warehouse.

Preferred Qualifications:

  • Bachelor’s degree in a business, marketing, computer science, engineering or related discipline

  • Expertise with Salesforce CRM, specifically Einstein Analytics (Tableau CRM) and Sales Cloud

  • Familiarity with programmatic advertising business models and key players

  • Experience supporting the data needs of a large (500-1000) sales team

  • Ability to communicate effectively as a change agent, influencing business leadership, product/engineering, and peers to take new actions and shift the daily behaviors of a large team

  • Experience partnering with business and strategy teams to architect and strategize scalable data visualizations

  • Strong operational mindset & attention to detail; an ability to design and implement solutions at scale

  • Self-starter with an entrepreneurial spirit and an ability to initiate and drive projects to completion with minimal guidance (at times in a changing environment with a high degree of ambiguity)

  • Commitment to strengthening sales operations processes through creativity and empathy

  • Experience working in the tech, media or digital advertising industry

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

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What are Snap Inc. Perks + Benefits

Snap Inc. Benefits Overview

At Snap, we empower and equip our team to make well being a priority and act on it. Our supportive health and wellness offerings are here to grow with you every step of the way.

Here are just a few of our benefits in more detail:

-Fully subsidized medical, dental, vision for you + spouse/domestic partners/dependents for full-time & part time (20+ hours) & interns
-Up to 16 weeks fully paid parental leave (up to 28 weeks birthing parents )
-Up to $40K adoption & fertility coverage / up to $80K surrogacy reimbursement
-1 month flexible, fully paid return to work program work
-120 hours of back-up care per year (US)
-6 weeks paid Family Caregiver leave & dedicated family care support through Wellthy
-25+ mental health sessions for you + dependents through Lyra
-For team members who need to travel for medical treatments that are banned in their state of residence, Snap will provide a travel benefit allowance that includes transportation and lodging of up to $10,000 for an individual seeking those services.
-401K matching
-Financial wellbeing through Northstar & legal support through RocketLawyer
-Mobile phone stipend

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
4-day work week
Our “default together” approach is an 80/20 model where we are asking team members to spend 80% of the time, on average, in the office, with the remaining 20% of the time spent remote.
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Remote work program
Snap's Flexible Work policy offers most team members the choice to work virtually in a Snap operating location or in-person from a Snap office.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our Employee Resource Groups are created and led by members of the Snap Inc. family. They empower us to come together to celebrate a common cause, raise awareness, and encourage advocacy.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Employees can contribute to a Medical FSA to pay for eligible medical expenses, or a Dependent Care FSA to pay for eligible daycare expenses, with pre-tax dollars.
Disability insurance
Employees can take up to 16 weeks of short-term disability for 60% tax-free pay with benefits remaining active. Long-term disability is also available at 60% tax-free.
Dental insurance
We provide free dental coverage for employees and eligible dependents. In addition, the plans have an orthodontia benefit. Annual in-network cleanings and exams are covered at no cost.
Vision insurance
Snap provides a free vision plan for employees and eligible dependents. The plan includes a LASIK benefit and a $200 annual frame/contact lens allowance.
Health insurance
We provide free PPO and HSA plans to employees and their dependents with the option to buy-up to an enhanced PPO plan with lower co-pays. In CA, Kaiser HMO is another free medical plan option.
Life insurance
We provide Basic Life and AD&D insurance at 2x salary at no cost.
Wellness programs
Snap's wellness program, SnapFit, offers events, programs, education, and more that will help you stay fit across four pillars: Mind, Body, Money, and Health!
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Snap offers a retirement savings plan that allows you to save for your retirement on a pre-tax and/or post-tax basis.
401(K) matching
Snap matches 100% up to 3% and 50% on your 4th and 5th contribution to both your pre-tax and/or Roth elective contributions and the match is immediately vested. We also offer the Mega Backdoor Roth.
Company equity
Snap offers compensation packages that allow you to share in Snap's long-term success!
Performance bonus
Child Care & Parental Leave
Childcare benefits
Snap provides back-up child care at a subsidized rate for up to 80 hours per year.
Generous parental leave
Non-birthing parents receive up to 16 weeks of full pay and birthing parents receive up to 26 weeks of full pay.
Family medical leave
Snap provides up to 6 weeks of full pay as part of our Family Caregiver Program.
Adoption Assistance
Snap will reimburse up to $40k towards any adoption expenses and $80k towards surrogacy expenses you incur and you are eligible for up to 16 weeks of full pay to bond with your new child.
Return-to-work program post parental leave
Fertility benefits
Adoption, surrogacy, infertility, and fertility preservation benefits
Vacation + Time Off
Unlimited vacation policy
Salaried employees have a flexible vacation policy approved at their manager's discretion. Hourly employees get 15 days of vacation which jumps up to 20 days after 4 years of service.
Generous PTO
Generous time off and leave programs. In the US, this includes the following: Flexible vacation policy for exempt team members, Up to 3 weeks PTO for non-exempt, 12 paid holidays, 15 sick days
Paid volunteer time
Employees are allotted four hours of paid time off to volunteer at charities that align with the company’s philanthropic pillars: youth, education, and arts.
Paid holidays
9 paid holidays plus a floating holiday for hourly employees.
Paid sick days
Snap provides 15 sick days per year if you're feeling under the weather.
Office Perks
Commuter benefits
Our Commuter Benefit allows you to use tax-free funds to pay for parking and public transportation — such as train, subway, bus, ferry, trolley, or vanpool — as part of your daily commute to work.
Company-sponsored outings
There are various social events to choose from, ranging from cultural, health & fitness, personal development, volunteering, arts & crafts, and more.
Free daily meals
Various offices have in office free lunch provided Monday - Friday.
Free snacks and drinks
All offices are stocked with free snacks, drinks, coffee, etc.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Our headquarters offers parking if you decide to skip the Commuter Benefit.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Snap has a Learning & Development program that enables employees to continue honing their skills, and individual teams have budgets to send eligible employees to industry conferences, trainings, etc.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Virtual coaching services

Additional Perks + Benefits

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