Data Scientist, Strategy

| Greater LA Area

Data Scientist, Strategy

ServiceTitan is building out its Strategic Analytics team to take our understanding of our business' growth and cost drivers to the next level, and make smarter investment and operational decisions across the company, to further accelerate our disruption of the Home Servicing industry.

Part of ServiceTitan's success can be attributed to our intensive SaaS metric-driven culture and environment, relentless investigations to get to THE root cause and come up with the right solutions to either augment/replicate successes or promptly address opportunities for improvement.

This is a critical investment area for ServiceTitan, that bears a lot of responsibilities, as our business and technology investments portfolio grows in complexity. The performance of this team has a significant impact not only on ServiceTitan, but also on the success of our customers, impacting their lives and their pursuit of the extraordinary.

What you'll do

  • Answer critical business questions around marketing/sales funnel optimization, customer retention, business investment prioritization, corporate development opportunities, etc.
  • Interact with key business stakeholders at ServiceTitan and own end to end data analysis and modeling of assigned projects
  • Create sustainable data science models and participate in the continuous improvement of predictive analytics framework
  • Leverage insights gained from analytics into actionable business recommendations
  • Develop dashboards and systems to monitor our business metrics at an in-depth level to spot emerging trends, challenges, and potential opportunities
  • Promote adoption of cutting edge analytics across ServiceTitan, implement innovative quantitative research tools and models, ultimately contributing to the development of ServiceTitan's Decision Support System

What you'll need

  • MS/Ph.D in Statistics, Applied Mathematics, Economics, Engineering, or similar quantitative discipline required
  • 5+ years experience (or 3+ years post Ph.D) as a data scientist/analyst developing business-oriented models such as marketing analytics, demand forecasting, price optimization, customer segmentation, etc…
  • Hands on knowledge of data mining, forecasting and optimization mathematics
  • Proficiency with one or more statistical and optimization packages (Python, R, Matlab). Expertise in SQL.
  • Experience with Business Intelligence (Tableau) is also helpful, Experience with Agile software development a plus
  • Good communication skills are a must (written/verbal) including the ability to communicate complex concepts to non-technical business stakeholders.
  • Capability to drive research and analysis initiatives from project design through product development
  • Creative thinker - able to develop unique methods of analysis where traditional methods do not yield results

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Los Angeles Business Journal Best Places to Work 2018
Inc 5000 Best Workplaces 2018
Inc 5000 America’s Fastest Growing Companies 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Glassdoor/Battery Ventures Cloud Computing Companies 2018
Forbes Next Billion Dollar Startup 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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