Data Scientist, Customer Operations
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!
We’re looking for a Data Scientist to join Snap Inc! As a member of the Customer Operations team, you will help scale and innovate on the support experience for our customers through creating inventive, data-based approaches to solving difficult business problems. Working from our Los Angeles, CA headquarters, you’ll work to transform business questions into data analysis.
What you’ll do:
Use your quantitative skill sets to present data in an organized way that goes beyond the numbers and articulates how the support ecosystem impacts our customers—including both Snapchatters and advertising partners
Set product goals, create testable hypotheses, design and evaluate experiments, monitor the health of our support products and interactions, and understand changes to our KPIs
Partner with Operations, Product, Design, Legal, and Engineering to influence and inform our processes, roadmap, strategy, and product launches
Influence longer-term thinking including understanding and evaluating the efficacy of support interactions on key customer and business outcomes through forecasts, behavioral modeling, and clustering
Develop functional algorithms and models including systematic identification of potential product issues and bugs based on user reports
Design and build metrics to measure business performance; detect outliers and automate reporting to monitor for operational health
Knowledge, Skills & Abilities
Excellent verbal and written communication skills, with high attention to detail
Strong statistical knowledge, specifically experimental design and analysis
Ability to initiate and drive projects to completion with minimal guidance
Ability to communicate the results of analyses in a clear and effective manner to a senior audience
Excellent problem-solving skills, and the ability to structure ambiguous business challenges into actionable plans
Minimum Qualifications:
BS/BA degree or equivalent years of experience in math, statistics, computer science, or other quantitative field
4+ years of experience in quantitative analysis & data science or a related field
Fluency in SQL or other big data querying language
Preferred Qualifications
Master or Ph.D degree in math, statistics, computer science, or other quantitative field
Experience with analytical packages such as SciPy or R
Experience with data pipeline workflow monitoring and scheduling platforms (e.g., Airflow)
Experience with a programming language, such as Python
Experience with causal inference techniques, experimental design and/or A/B testing
Background in Business, Operations, Marketing, Communications, or a related field
Passion for supporting the community of Snapchat, and understanding of what makes for a good user, business and platform experience
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].