Senior Business Process Analyst, Sales

| Greater LA Area | Hybrid
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Ready to be a Titan?
ServiceTitan is looking for a Senior Business Process Analyst (Sales) with strong communication, organization,and critical thinking skills to be a big part of the new Process Strategy & Operations team. A successfulcandidate will have the ability to work confidently in a dynamic, growing, and fast-paced environment. This rolereports directly to the Senior Manager of Process S&O.
What you'll do:

  • Lead defining and improving workflows and processes, collaborating closely with Strategic Analytics and becoming a trusted and reliable business partner by being a customer journey subject matter expert
  • Own capturing, analyzing, and validating the business needs of stakeholders, using data andinformation from various sources by documenting project details and thorough User Stories and Acceptance Criteria
  • Independently review requests and troubleshoot issues to understand process and technicalinefficiencies, identify root causes, and drive and implement best practices solutions
  • Regularly communicate complex technical issues to non-technical business leaders and technicalproject stakeholders by providing timely generation and distribution of communication
  • Participate/facilitate testing and deployment of configuration changes in Salesforce and other tools
  • Support change management and enablement process


What you'll need:

  • 4+ years of business operations experience in SaaS (or similar) with a strong understanding of thesales funnel, customer journey
  • Salesforce (SFDC) and CPQ experience is required
  • Experience creating process maps and workflow documentation is required


Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.


At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

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Location

Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

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