Data & Outcomes Analyst

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs.  The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet.  St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles.  St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Summary

The Data and Outcomes Analyst will manage a portfolio of programs through data collection, quality, analysis, and reporting. Under the supervision of the Director of Data and Impact, the Data & Outcomes Analyst will support managing data from internal databases and other Homeless Management Information Systems (HMIS) such as Clarity and CHAMP. The analyst will regularly generate reports and visualizations to support and communicate program performance.

Essential Duties & Responsibilities

• Support the agency’s data collection and monitoring processes so that agency’s data can continue to meet local and federal funders’ data standards. 
• Become proficient with data elements that are required for contractual reports, internal/external audits, and agency outcomes.
• Pull and build reports from various databases.
• Automate data processing and engage in meticulous data cleanup operations to ensure our datasets are accurate, reliable, and readily accessible for decision-making.
• Design, update, and manage program management dashboards, providing program managers with real-time insights into our performance and impact, enabling data-informed decisions.
• Assist with updating content in Tableau Dashboards and troubleshooting any potential dashboard or data errors.
• Provide training to staff on database use and data entry best practices. 
• Provide coaching to program managers on understanding data reports and goal progress.
• Develop resources and other materials as needed to help teams better meet their outcomes and data entry requirements.
• Ensure that data system design and data quality are in compliance with grant requirements and aligned with organizational objectives.
• Develop and maintain documentation of data sources, data pipelines and processing activities, performance targets, benchmark goals, etc.
• Ensure the organization's data practices adhere to the highest standards of data privacy and security

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

Knowledge, Skills & Abilities:

• Strong analytical skills, with an ability to discern patterns, trends, and insights from complex data sets
• Proven experience using Tableau or other visualization tools to create compelling, meaningful visualizations and creating data models from multiple data sources
• Familiarity with Salesforce or similar CRM software to manage and analyze client interactions and data
• High proficiency with Excel
• Familiarity with HIPAA and HUD HMIS Data Standards as they relate to data privacy and information security, highly desirable
• Familiarity with the non-profit sector, particularly in understanding the specific challenges and data needs within the areas of housing, homeless assistance, mental health, and/or workforce development
• Meticulous attention to detail, ensuring the accuracy and reliability of all data and reports
• Excellent verbal and written communication skills, with the ability to clearly narrate data insights to diverse audiences
• Basic knowledge of qualitative and quantitative research and analysis methods

Experience:

• 1+ years leading data analysis and reporting in an insight-generating role
• Experience working with HMIS/EHR systems (e.g., Clarity, ServicePoint, Exym, CHAMP), highly desirable

Education:

• Bachelor’s degree from an accredited college or university or equivalent knowledge and experience.

Certificates, Licenses and Registrations:

• None

Travel Requirements:

• Access to reliable transportation

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO:

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits:

Excellent Benefits package available.

Status: Full time/Exempt

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf