Perform outbound calls to contracted healthcare providers to verify and update demographic and network data, log responses in call systems/CRM and spreadsheets, maintain confidentiality and professionalism, and collaborate with the team to ensure data quality.
Description:
Serve as a customer service representative handling provider outreach to verify and maintain accurate demographic and network data.
Responsibilities:
- Initiate outbound calls to contracted healthcare providers.
- Process and update multiple data points per provider with accuracy.
- Maintain confidentiality and professionalism.
- Use call systems, spreadsheets, and CRM tools to log provider responses.
- Collaborate with team members to ensure data quality.
Top Skills
Call Systems
Crm Tools
Spreadsheets
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