Data Engineering Manager - Customer Data (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

At DICK’S Sporting Goods, we believe sports can change lives. Founded in 1948, DICK’S Sporting Goods first started as a bait-and-tackle shop in Binghamton, NY and has since rapidly expanded into a leading omnichannel retailer with more than 850 locations representing our multiple brands: DICK’S, House of Sport, Golf Galaxy, Public Lands, Going Going Gone, and more. Over the years, it’s been our relentless focus on inspiring, supporting and equipping athletes and outdoor enthusiasts to achieve their dreams that has allowed us to become the $13B company we are today.

Our company is looking to invest in our future as we embark on a journey from being the best sports retailer in the world to becoming the best sports company in the world. Join us as we build the ultimate customer experience. You will have the opportunity to shape the engine where the biggest brands in the world compete to win with our athletes. If you are ready to make a difference as part of the world’s greatest sports company, apply to join our team today!

JOB PURPOSE

Leads the development and maintenance of best in class solutions for assigned product group. Includes systems analysis and development. Primarily responsible for ensuring delivery, team talent management, and roadmapping.

RESPONSIBILITIES

Data-driven Product and Service Improvement

Develop data-driven analyses to surface new opportunities to differentiate and improve products and user experiences, ensuring consistency across digital products, services, and channels.

Digital Strategy/Transformational Projects Execution

Manage and deliver end-to-end digital programs and initiatives, leveraging agile and design-thinking principles to drive sustainable implementation.

Digital Talent Development

Develop digital training and development programs to meet identified needs; run leadership development programs to enable personal transformations on digital.

Digital Vision and Strategy

Conceptualize elements of digital strategy/digital-enabled business change projects. Develop approaches to programmatically deliver successful digital innovation engagements.

Project Management

Manage a portfolio of projects while reporting to senior colleagues.

Quality

Develop new methods, tools and programs for quality assurance. Lead developmental initiatives or programs within an area of expertise.

Budgeting

Contribute to the development of budget plans and/or deliver budget plans with guidance from senior teammates.

Information Security

Lead in detecting and analyzing cybersecurity incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure.

Leadership and Direction

Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Performance Management

Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team/ personal objectives.

Program/Portfolio Management Support

Manage a program of work while reporting to senior teammates leveraging assigned product management team processes and protocols.

BEHAVIORAL COMPETENCIES

Drives Engagement

Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough strategies. For example, knows what to prioritize for the greatest strategic impact on the organization. Takes industry and market trends into account in decisions. Explores possibilities that may impact the team or organization in the future.

Decision Quality

Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Courage

Steps up to address difficult issues, saying what needs to be said. For example, shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.

Builds Effective Teams

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, connects with others on team projects and leverages their strengths and knowledge to deliver the best possible results. Champions the decisions of the team and operates in a way that builds team spirit.

Develops Talent

Develops people to meet both their career goals and the organization's goals. For example, consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct.

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. For example, is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.

TECHNICAL SKILLS

• Experience in customer data and analytics, omni channel identity resolution, data science models geared towards activating personalization campaigns

• Wide and deep experience providing direction and guidance in data engineering

• Experience with data engineering tools such as Google Big Query, Snowflake and Databricks

• Experience with modeling complex data

• Experience leading data engineering teams as a manager

• Experience of planning and managing resources to deliver predetermined objectives

• Experience leading teams of contractors in an onshore/offshore engagement

• Experience managing, mentoring, and growing the careers of data engineers

QUALIFICATIONS:

General Education

The right candidate may have a Master's Degree or Equivalent Level Preferred

General Experience

Substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level. (Over 6 years to 10 years)

Managerial Experience

Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years).

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!