The engineer will provide customer support for GE Vernova AEMS Reliance systems, troubleshooting issues and coordinating with Subject Matter Experts for resolution. Responsibilities includes monitoring cases, communicating with customers, supporting installations, and travel as needed.
Job Description SummaryThis engineer will be located in the United Kingdom and will provide GE Vernova AEMS Reliance system support for the customers in United Kingdom and Europe. The position will provide a first point of contact for customers and then will work closely with Subject Matter Experts to troubleshoot and resolve all customer issues.Job Description#LI-Remote - This is a remote position
RESPONSIBILITIES:
This engineer will be located in the United Kingdom and will provide GE Vernova AEMS Reliance system support for the customers in United Kingdom and Europe. The position will provide a first point of contact for customers and then will work closely with Subject Matter Experts to troubleshoot and resolve all customer issues.
- Monitor customer cases and Handle out of hours emergency calls routed.
- Take ownership of technical cases.
- Work with customers to gather information, investigate, diagnose, and resolve issues.
- Liaison with SMEs Team and other AEMS Reliance experts (including product engineering and service teams) for further support.
- Assistance with the installation and testing of patches onto the customer's systems.
- Assistance with configuration management, system tuning, database cleansing, pro-active system monitoring, and general system administration tasks.
- Advising and assisting with System Upgrade planning.
- Facilitating the relationship between customer and 3rd party vendors with whom the customer contracts directly.
- Advising on strategy for end of life hardware items.
- Support planning, coordination and logistics.
- Communication, performance reporting.
- Travel to customer sites in the region as required.
DESIRED:
- Prior experience with Energy management systems, other SCADA systems or critical infrastructure (software and hardware)
- Strong communication skills.
- Independent and Team player.
- Effectively Multi-task
- Prioritize workload effectively.
- Willingness to accept and promote change.
- Willingness to follow all applicable job procedures
- Ability to take ownership of issues and get them resolved
QUALIFICATIONS:
- BA or Master in Computer Engineering, Electrical Engineering or related technical degree.
- Fortran, UNIX (Linux preferred shell scripting), C/C++, Java, SQL, Python
- Ability to read and interpret complex logs & debug source code.
- Broad SCADA EMS or PowerOn Reliance system knowledge.
- System configuration, IT asset management
- Experience picking up and installing fixes on live customer systems preferred.
- Proven track record of problem analysis, identification and resolution.
- Strong troubleshooting & debug skills.
- Experience with Git / Clear Case / Configuration Management Systems.
- Customer communication skills.
- Must be able to speak and write in English
Relocation Assistance Provided: No
Top Skills
Aems Reliance
C/C++
Fortran
Java
Python
Scada
SQL
Unix (Linux)
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