Manager, Product Manager: AI/ML - Velocity Black (Remote)

Manager, Product Manager: AI/ML - Velocity Black (Remote)
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
As a Velocity Black Concierge product manager, you will:

• Collaborate with internal stakeholders and external partners to grow and enhance Velocity Black's luxury concierge offering. You will work closely with operations, sales, engineering, and leadership to create a premium experience that exceeds customer expectations.
• Dream up and deliver new luxury concierge features and experiences in partnership with business partners. You will be responsible for optimizing in-market products though rapid testing and obsessing over the customer experience.
• Think strategically to prioritize the roadmap in a way that balances multiple priorities including building a product that customers love, meeting the interests of internal partners, and driving value for our growing luxury concierge business.
• Shape the product development roadmap for new launches and features.
• Work alongside a passionate and collaborative team to create innovative new concierge experiences.

What we are looking for:

• A knowledge and passion for emerging AI/ML technologies to incorporate into building great products
• Hands-on experience building or using LLM solutions. A strong understanding of the strengths and weaknesses of current LLM models
• Strong track record of owning and developing a product while working closely with risk and well managed stakeholders
• Use SQL to build a data-back strategy, identify insights, and troubleshoot issues
• Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team
• Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data
• A product centric mindset to take a product from ideation to production and continually iterate improvements
• A customer-first mindset
• A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams
• A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging
• Creating and maintaining a healthy team culture through thoughtful leadership
• Results focused and able to manage and prioritize multiple projects simultaneously
• Identify, prioritize, and launch innovative, merchant focused products that drive revenue and customer value

What you'll do:

• Working with our AI / ML engineers and product leadership to build out innovating and industry leading products
• Communicating and facilitating with with a variety of operations, product business partners to ensure our products are targeting their needs
• Relentlessly push to understand user and stakeholder needs and ensure they are considered in prioritization and trade-off discussions
• Coordinating with our risk and well managed partners to ensure our use cases and products are being reviewed through the correct governance forums and receiving approval from our partners
• Create a vision and roadmap for your product that addresses stakeholder needs
• Partner with analysts, data scientists, designers, engineers, and others to continuously refine the roadmap and harvest insights from experiments and product launches
• Build and maintain strong relationships with leaders and stakeholders that depend on the capabilities and performance of our platforms

• Define, socialize, and monitor key performance indicators to understand the evolution and success of the project
• Understand the enterprise data requirements and ensure the system's compliance with enterprise patterns

Basic Qualification s:

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  
  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualification s:

• Bachelor's Degree in Computer Science or Engineering
• MBA or Master's degree
• 3+ years experience working with SQL
• 3+ years experience working with AI and ML models, including LLMs
• Experience in e-commerce or travel technology in a technical, product, or strategic role
• Experience working with and building high-end luxury products
• Understanding of end-to-end online travel agency or e-commerce workflows from shopping through servicing
• Spikes in a design or customer-centric skill set and is obsessed with the customer
• Experience working with and building high-end luxury products
• Passionate about customer experience and hungry to go above and beyond to ship features and build a world-class product

Capital One is open to hiring a Remote Employee for this opportunity.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $144,000 - $164,400 for Manager, Product Management
McLean, VA: $158,400 - $180,800 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).