Provides customer support throughout the sales, installation, and service lifecycle. Responsibilities include answering calls, resolving product, ordering, billing, and technical questions, confirming orders, verifying and replenishing inventory, transferring stock to technicians, and maintaining CRM records. The role requires product knowledge and escalation of unresolved issues to managers or senior representatives.
About Praos Smart Security
At Praos, we’re dedicated to our most important role—ensuring the safety of families and homes. This commitment goes beyond simply setting up a security system in your home or business. With years of local expertise and an award-winning service track record, Praos stands as a leading local Richmond home security company. With a monitored new system plan, new customers receive FREE Equipment and Free Installation.
But our efforts don’t stop there. We’re also at the forefront of creating a truly connected home experience. This means one connected app for security, automation, solar integration, and surveillance. Our team works closely with our customers to customize a smart home system tailored to their needs and budget. No matter where you are, you can have peace of mind knowing that your home is monitored and protected.
While the global home security systems market was valued at $52.3 billion in 2021, and is expected to reach USD $84.4 billion by 2027, and with solar integration offered by Praos, the growth opportunity is tremendous.
We built Praos to tip the odds of success in our favor, by using seamless digital technology to remain a 100% Virtual company, which allows us to maintain lower over head costs, provide lower prices, professional installation, and exceptional service. And, we are just getting started.
About the role
- Join our team of motivated Smart Home Solar Sales Advisors, who advice homeowners on the benefits of combining smart home automation with solar integration in an all-in-one app for greater peace of mind, while improving their lifestyle and saving them time and money. A CSR provides support from lead creation to customer conversion, installation, and future service needs.
What you'll do
- Take customer calls, and answer questions using the Praos Call Flow Guide.
- Confirm customer orders, and verify inventory levels meet the requirements of the order.
- Transfer inventory stock from warehouse to technician upon receipt to technician via drop ship of material at pick-up location.
- Replenish inventory to required stock levels as needed based on weekly sales projections.
- Manage CRM (eContracts, Sales, Inventory, Installation, Customer Go-Live, Contract Disposition, and Service Calls)
- Required to become passionately familiar with the different services and products Praos Smart Security provides.
- May deal specifically with ordering and billing issues, or may provide more product support and technical help to customers. Because we are a team at Praos, if you do not have answers, you forward them to a manager or more senior representative.
Qualifications
- You need to have a high school diploma or a GED certificate and reliable internet and phone access. Previous experience working in a call center or as a member of a customer support team is often helpful, as is previous work in retail or other customer-facing positions.
- Some experience with Excel or other spreadsheet software is important.
- Strong communications skills are essential qualifications.
Similar Jobs
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Own the strategy and roadmap for patient-provider search, retrieval, ranking, and marketplace matching. Lead experimentation, objective functions, evaluation, and ML platform foundations while partnering with ML engineers, data scientists, design, clinical teams, and executives. Improve successful, lasting care matches rather than optimizing only clicks or bookings. Balance patient access, provider growth, clinical quality, and payer priorities, while setting the standard for technically grounded product management.
Top Skills:
EmbeddingsLarge Language Models (Llms)Machine LearningRetrieval And Ranking SystemsSemantic Search
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Design, build, and operate production AI automations and agentic workflows for Toast’s customer care systems. Integrate LLMs with Salesforce Service Cloud, Amazon Connect, and workflow platforms; develop autonomous actions with human oversight; test, monitor, and improve system reliability, accuracy, latency, and cost. Collaborate with software engineers, Salesforce developers, and care operations stakeholders to translate workflows into scalable intelligent solutions.
Top Skills:
Amazon ConnectAws BedrockAws LambdaAws SagemakerEvent-Driven ArchitectureGoIpaasJavaLangchainLanggraphLarge Language ModelsPrompt EngineeringPythonRetrieval-Augmented GenerationSalesforce Service CloudVector DatabasesWorkato
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Design, build, and own backend services, APIs, and integrations supporting customer care workflows. The role connects Salesforce, billing, identity verification, document management, and iPaaS platforms; requires automated testing, code reviews, incident response, performance monitoring, and cross-functional collaboration. The engineer will also apply AI tools and may build production LLM solutions.
Top Skills:
APIsEvent-Driven ArchitecturesGraphQLIpaasJavaKotlinLlmsMicroservicesReactSalesforceWorkato
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
