Product Support Specialist
We’re looking for a passionate and talented Product Support Specialist to provide exceptional customer and technical support for Redgate Software tools. You’ll need to thrive on solving technical problems for customers every day, always aiming to deliver them a great customer experience. We need a customer service master – someone who feels our customers’ pain and always goes that extra mile to give them the support they need to get them out of a jam.
You’ll partner with our customers via phone, email, and remote web sessions to help find solutions to their technical challenges. At the same time, you’ll champion our products and provide our internal product development teams with valuable customer feedback.
Our culture will challenge you to quickly develop personally and professionally. We’ll equip you with all the training, tools, and ongoing support you need to be successful, and give you the freedom and flexibility to excel at what you do.
If this sounds like you, and a role you’d be interested in, then we’d love to hear from you.
What makes you a Redgate Product Support Specialist?
- You have a successful track record working with a technical product base and a knack for understanding and explaining technical concepts
- You have a passion for working closely with customers to deliver the highest quality customer experience, service and support
- You get a kick out of solving puzzles as part of a close-knit team
- You have a good understanding of Windows permissions and concepts
- You have a basic understanding of networking concepts and troubleshooting practices
- You have a solid understanding of how to troubleshoot issues in a Windows environment
- You have a passion for software and technology
What would really help?
- A bachelor degree in a related discipline or equivalent experience
- Previous customer service and technical experience in a similar role
- Experience setting up and maintaining Windows Server and/or clusters
- Knowledge of installing and maintaining web servers (IIS, Apache)
- SQL Server administration experience (backing up or restoring databases)
- Scripting or basic software programming knowledge
- An understanding of installing and maintaining SQL Source Control systems (Subversion, TFS, Git), and setting up and maintaining Virtual Machines (VMWare, Microsoft HyperV)
What’s the package?
- Award winning culture
- Competitive salary plus an extensive benefits package, including:
- 20 days of paid vacation, plus federal holidays
- 401(k)
- Health, dental, and vision insurance
- A relaxed and professional environment
- Weekly lunches
- Free parking
- You’ll work about 40 hours a week, Monday to Friday, with flexible work time. Some weekend work may be required as the role evolves
You must have the right to live and work in the United States to apply for this role.
Redgate Software Inc. is an Equal Opportunity Employer.