We’re Squeeze, a feel-good company, from the Founders of Drybar. 

Our mission is to use the power of massage to improve the health and happiness of our guests (and team members!), so they can be their best selves. We are committed to ensuring your experience with us is positive, rewarding and fulfilling. 

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, making scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze Massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post massage. 

Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to temperature to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.

Additionally, we’ve partnered with an equally-minded “feel-good” nonprofit: Canine Companions for Independence. Canine Companions improves the lives of people with disabilities by providing highly trained assistance dogs at no charge to the recipient. Here’s how we’re partnering with them:

• For every membership sold, Squeeze is helping to provide a day of canine support to a person with a disability through Canine Companions for Independence.

• Local events throughout the year where Squeeze employees will have the opportunity to participate and volunteer.

• And… Puppy Time! Periodically throughout the year, Canine Companions will bring puppies to our shop to brighten our spirit and day!

THE FEELS: OUR FIVE CORE VALUES

THE FEEL-GOOD REVOLUTION

We give more than massages. We help our customers feel relaxed, grounded, centered and cared for, so they can be better mothers, bosses, husbands, coworkers, neighbors, and friends. We make the world a better place by gettin’ the good feels flowin’.

DO WHAT YOU LOVE AND LET IT LOVE YOU BACK

We’re passionate about what we do, so we give it our all, each and every day. And it turns out, the more we give, the more we get back, which is pretty squeezing sweet.

LITTLE THINGS ARE BIG THINGS

We believe that sometimes the smallest things have the biggest impact. These little gestures may seem insignificant, but they add up to a meaningful difference in our guest’s experience, and the way we make them feel. So, don’t just think big. Think small.

BE CURIOUS AND CONFIDENT

Nobody likes feeling stiff or stuck. That’s why they get massages! And what’s true for the body is true for the soul. If we stretch ourselves to learn and grow, we’ll be invincible, both as individuals and as a company.

SHINE BRIGHT

Human touch is essential for life, and the benefits are astounding. In addition to elevating mood and reducing stress, studies show that a friendly touch releases oxytocin—the "cuddle hormone"—which promotes feelings of trust, empathy, and love. It starts with us. Our hands to their hearts. So love what you do, and let your power radiate the warmth and goodness the world needs.

We offer a highly competitive compensation package inclusive of a meaningful stock option grant after your first year of employment. We wholeheartedly believe that you should reap the rewards of helping us build the next disruptive brand of our time.

ABOUT YOU

• You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change.
• You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
  Words that describe you include: customer service obsessed, creative, energetic, and detail-oriented. 
• You have a hospitality orientation, are gracious and patient, warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience, for our guests - as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.

YOUR RESPONSIBILITIES AT SQUEEZE

• Respond to guest inquiries via email, phone, SMS, and social media
• Expert at all things app related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Serve as the liaison that connects guest feedback with internals teams such as Product, Shop Management, and Front of House Operations
• Employ a mastery of internal tools from payment portals to appointment scheduling
• Identify opportunities to improve the guest experience, internal processes and tools
• Please note, this is a remote / work-from-home opportunity

EXPERIENCE REQUIREMENTS

• 1+ years experience working in customer service at a high-volume B2C technology business
• Associates or Bachelor's Degree preferred
• Excellent people skills and a strong focus on customer service
• Strong written and oral communication skills
• Outstanding problem solving and troubleshooting skills
• Able self-starter with the ability to multitask in a dynamic startup environment
• Experience working with ZenDesk preferred
• Must be able to work weekends
• Must live in Los Angeles Metro area

BENEFITS & PERKS

• Competitive hourly rate
• Meaningful stock option grant after one-year of employment
• 1-week vacation
• Health benefits
• Growth and leadership opportunities in management and training
• Flexible schedules
• 100% work from home
• A revolutionary, feel-good culture
• 1 free Mid Squeeze (50-minute massage) a month
• Puppy time (seriously, through our partnership with Canine Companions for Independence, you get to participate in events throughout the year that include quality time with puppies!)

GROW WITH US

We plan to build an industry-leading, multi-door business. Squeeze Guest Service Specialists will work alongside the most talented and passionate team of certified massage therapists, and top-notch management professionals.

If you want to be involved in growing and shaping a new, exciting organization with ongoing career opportunities, then we’d love you to be part of our team and exciting future.

We look forward to hearing from you!