Customer Support Specialist
ABOUT CREXi
We are the commercial real estate industry’s fastest-growing marketplace, data, and technology platform dedicated to supporting the CRE industry and its stakeholders. We enable commercial real estate professionals to quickly streamline, manage, and grow their businesses using the industry’s most advanced technology. Since launching in 2015, we have quickly become the fastest-growing CRE marketplace and most advanced platform in the industry. CREXi has helped buyers, sellers, and brokers transact business on over 300,000 commercial listings totaling more than $1 Trillion in property value.
CREXi is headquartered in Marina Del Rey, California.
About This Role:
We are hiring a Customer Support Specialist (CSS) in our headquarters to continue to support the firm’s exponential growth. The CSS is a customer facing role of tremendous importance. This individual will support all customers on both sides of the marketplace and is nurturing and building relationships with all CREXi users. As the CSS develops, there will be significant growth opportunities within the organization.
While the firm has institutional venture capital partners and capabilities, the team’s culture is collaborative and entrepreneurial and offers countless opportunities to contribute ideas and strategies with no growth ceilings. Ideal candidates will bring positive, entrepreneurial attitudes and strong work ethic. Equity is granted to employees therefore the company looks for candidates who will act as owners of the firm and not solely employees seeking a paycheck.
What You’ll Do:
Technical and non-technical support for users through phone, chat and e-mail
Qualify new revenue opportunities
Work closely with other customer facing roles to ensure the highest user satisfaction and seamless user experience
Provide user feedback directly to product and engineering to ultimately development new features and improvements
Who You Are:
Positive attitude
Strong work-ethic
Exceptional communication skills
Enjoy the grind
Coachability
Why CREXi?
Rapidly growing startup with a dynamic work environment
Flexible team structure with ability to progress in career
Health, dental and vision insurance
Limitless snacks
Collaborative culture and numerous team activities