Customer Service Representative
Customer Service Representative
Centerfield drives more than two million sales each year for residential services, business services and telecommunications brands such as AT&T, Charter Spectrum and Frontier Communications. Our technology platform, Dugout, and leading consumer guides engage with in-market consumers to help them purchase the right product or service, including internet connections, TV plans, phone, and security, for their home and business.
Job Description
In this role you will support our company’s business development strategy. The Customer Service Representative will be responsible for acting as a liaison between customers and companies. Assists with data-mining, placing orders, correcting errors, account questions, retention, fraud investigation and other queries. The Customer Service Representative team member plays a critical role in company revenue through customer engagement.
Skills/Attributes Required
- High school or equivalent
- 1+ years of previous customer service experience
- Excellent written and verbal communication skills
- Basic computer knowledge: Google Web Apps (Sheets, Docs, Forms, etc.) Microsoft Programs (Outlook and Excel)
- Data Analytics: Use analytic tools and insights to assess customer service improvements
- Naturally curious and passionate with an entrepreneurial spirit
- Customer centric attitude
- Collaborative mindset
- Loves to learn and has the ability the be coached and mentored
- Winning spirit- has the ability to overcome rejection while remaining positive
- Ability to work in fast pace environment
- Desire to meet and exceed measurable performance goals
- Strong time management and organizational skills
Why Centerfield?
- Hourly base pay + commission
- Generous PTO policy
- Company paid health insurance
- 401K company match plan – fully vested day 1
- Free lunch
- Award winning culture & unprecedented team spirit
- Fully stocked break rooms with drinks & snacks
- Free onsite gym & weekly in office exercise classes (yoga, kickboxing & circuit training)
- Paid volunteer days
- Monthly team outings (ball games, happy hours, hikes, etc.)