Lead cross-functional teams to plan, coordinate, and deliver customer onboarding and implementation projects for health system customers. Manage scope, schedule, budgets, issue resolution, documentation, and stakeholder communications. Drive continuous improvement, gather customer feedback, and report project status to leadership to ensure successful adoption of medical device and monitoring solutions.
⚠️ Beware of recruiting scams. BioIntelliSense only contacts candidates from @biointellisense.com email addresses. We never conduct interviews over text, email or chat apps. If you receive a message that doesn't match this, treat it as fraudulent and email [email protected] to verify.
About BioIntelliSense
The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians. BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives.
Our FDA-cleared and award-winning BioButton® wearables, BioHub™ gateways, BioMobile™ applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through our physiologic intelligence and AI-driven analytics, clinicians have access to vital sign trending and data-driven insights to enable earlier detection of patient health decline and proactive intervention for faster, safer care.
_______________________________________________________________________________________________________
About the Role
The Customer Success Project Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services; Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow.
The ideal candidate will be responsible for leading cross functional project teams, defining project scope, planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, customers, or project team members. The ideal candidate displays a professional and polished demeaner while also exhibiting an exceptional commitment to confidentiality, accuracy, detail, and project follow-up
What You'll Be Doing
- Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
- Project Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards
- Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
- Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
- Issue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions
- Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
- Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
- Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success
- Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
What You Need
- Bachelor’s degree required
- 6-10 years of experience in program management or related discipline
- Project Management Professional (PMP) certification or similar certification is a plus
- Experience project managing an implementation with a healthcare customer is a plus
- Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator
- Accepts responsibility and accountability for project success and associated key decisions
- Continuous improvement mindset and a result and quality driven approach
- Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues
- Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives
- Experience with Salesforce and with project management tools such as Jira or Smartsheet
- Healthcare experience and medical device experience preferred
Company Culture and Benefits
Our Workplace Culture:
We’re a dynamic remote-first environment, with offices in Golden, CO and Redwood City, CA and a talented, motivated team of colleagues globally. We’re passionate about BioIntelliSense and are motivated by our shared mission. As OneBioTeam, we’re a collaborative team that thrives in a fast-paced environment and embraces challenges as opportunities to shape the future, together.
Comprehensive Benefits Package:
· Robust Medical, Dental and Vision Plans
· STD, LTD, Insurance Plans
· HSA and Flexible Spending Accounts
· Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting
· FlexVTO (flexible vacation plans), Paid Sick Leave, 11 Company Holidays
· Home Office Benefits Stipend for Fully Remote Roles
BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Own a local territory through highly field-driven, full-cycle sales. Generate pipeline via in-person outreach, networking, events, and partnerships; conduct demos; close deals; build seller relationships; support onboarding; and exceed quota. The role focuses on selling Square’s integrated commerce, software, hardware, and financial services solutions to restaurants, retailers, and service businesses while maintaining accurate Salesforce activity, forecasting, and pipeline management.
Top Skills:
Salesforce
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Coordinate cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Build project plans, operating mechanisms, launch documentation, feedback loops, status updates, and decision logs. Partner with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, manage dependencies, identify blockers, and improve execution. Translate operational data and customer or field feedback into clear priorities and recommendations.
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Own and expand strategic enterprise accounts across Ohio, generating net-new business and growing existing revenue. Develop sophisticated sales strategies, engage senior technical and business executives, negotiate complex agreements, and exceed revenue targets. Partner with Sales Engineering, Customer Success, Sales Operations, and channel stakeholders to deliver tailored cybersecurity solutions and long-term customer value. The role requires strong SaaS and cybersecurity expertise, executive communication, independent territory management, and travel up to 50%.
Top Skills:
CloudCybersecurityGongLinkedin Sales NavigatorSaaSSalesforceSalesloftZoominfo
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
