Own onboarding, implementation, adoption, and long-term success for university and enterprise accounts. Serve as the primary partner contact, deliver training and strategic reviews, track usage and learning outcomes, present data-driven insights, collaborate with sales and product teams, advocate for customer needs, and drive renewals and expansions.
About Studyfetch
StudyFetch is a technology company building AI-native learning products: StudyFetch for students and Honen for workforce training. Together, they connect education with real-world readiness across every stage of learning.
About the Role
We’re looking for proactive and relationship-focused Customer Success Managers to support our enterprise partners as they onboard and scale with Honen. In this role, you’ll be the strategic point of contact for enterprise stakeholders, ensuring they receive value from our platform, understand product updates, and can track the impact on user engagement and learning outcomes.
Key Responsibilities
- Own onboarding, implementation, and long-term success for assigned university accounts
- Serve as the primary point of contact for university faculty and administrative leads
- Develop success plans and guide partners through platform adoption and integration
- Track usage metrics, create performance reports, and proactively surface insights
- Conduct regular check-ins, training sessions, and strategic reviews
- Collaborate closely with sales and product teams to ensure partner needs are met
- Advocate for customers internally and influence roadmap based on feedback
- Drive renewals and expansions through relationship-building and value demonstration
What We’re Looking For
- 3+ years of experience in Customer Success, Account Management, or EdTech services
- Experience supporting enterprise or institutional clients
- Strong communication and relationship-building skills
- Ability to work cross-functionally and manage multiple stakeholders
- Familiarity with the higher education landscape and academic structures
- Organized, analytical, and comfortable presenting data-driven insights
- Passion for supporting students and driving meaningful learning outcomes
What We Offer
- $75,000 - $150,000 Base Salary + Bonus incentives
- 100% employer paid Medical, Dental, and Vision Insurance
- 75% dependent coverage
- A high-growth, mission-driven team focused on transforming how students learn
StudyFetch Los Angeles, California, USA Office
Los Angeles, CA, United States
Similar Jobs
Cloud • Healthtech • Social Impact • Software • Biotech
Manage post-sale customer success for Benchling’s life sciences SaaS platform. Analyze usage data, deployment health, and customer goals to drive adoption, value realization, retention, and AI utilization. Advise customers on Benchling and scientific workflows, lead executive business reviews, develop adoption campaigns, coordinate with Sales, Product, and Professional Services, and deliver customer journey and feedback initiatives. Requires 20–30% travel and hybrid on-site work three days per week.
Top Skills:
Artificial IntelligenceBenchlingSaaS
Information Technology
Leads ServiceNow CSM and TPSM process design for customer service, client onboarding, managed services, account management, and technology service delivery. Facilitates discovery and future-state workshops, translates requirements into functional designs and user stories, defines onboarding workflows, and aligns stakeholders with ServiceNow best practices. Provides functional leadership across customer management, case handling, entitlements, service relationships, integrations, CSDM, and ITSM. Supports prioritization, UAT, business readiness, roadmap decisions, and traceability across a large enterprise transformation.
Top Skills:
Agent WorkspaceCmdbCsdmCustomer Service Management (Csm)IntegrationhubItomItsmService Portfolio Management (Spm)ServicenowTechnology Provider Service Management (Tpsm)
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Executes digital customer success motions at scale, researches customer situations, addresses adoption and retention risks, supports renewal forecasting, manages shared inbox inquiries, and maintains accurate Gainsight records. Partners with Sales, Renewals, Support, and Services to drive customer outcomes, resolve challenges, and contribute to digital customer success programs and continuous improvement initiatives.
Top Skills:
Artificial IntelligenceCompassGainsightSalesforce
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
