The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.
RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.
About the Role
As a Customer Success Manager III, Enterprise, you will manage a portfolio of enterprise accounts, helping customers maximize the value of their RevolutionParts investment. You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations.
This role requires strong communication skills, business acumen, analytical thinking, and the ability to effectively manage a large portfolio of customers while delivering a consistent customer experience.
AI Fluency & Modern Tooling
At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.
This includes:
- Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
- Exercising strong judgment around data privacy, accuracy, and ethical use
- Continuously learning and adapting as AI capabilities evolve
Proven examples of using AI to improve outcomes in prior roles is expected.
Responsibilities
- Manage a portfolio of Enterprise accounts and maintain regular customer engagement through scheduled outreach and business reviews.
- Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers.
- Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance.
- Conduct account reviews focused on customer goals, business performance, and growth opportunities.
- Identify customer risks and proactively execute retention and recovery plans.
- Develop and maintain account success plans to drive customer adoption and long-term value.
- Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes.
- Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth.
- Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce.
- Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies.
Requirements:
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Experience managing a portfolio of customer accounts.
- Strong written and verbal communication skills.
- Ability to analyze data and provide actionable recommendations.
- Experience conducting customer-facing meetings and presentations.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Ability to work independently while collaborating effectively across teams.
- Experience using CRM platforms such as Salesforce or similar systems.
- Bachelor’s degree or equivalent professional experience.
Preferred
- Automotive dealership experience.
- eCommerce or digital marketing experience.
- SaaS customer success experience.
- Experience with Google Analytics, Looker, Excel, or reporting platforms.
- Familiarity with AI productivity tools and workflow automation.
Success in This Role
Successful candidates will:
- Consistently maintain customer engagement across their portfolio.
- Drive customer retention and reduce churn risk.
- Identify and execute growth opportunities within assigned accounts.
- Translate data into actionable business recommendations.
- Maintain strong customer relationships through proactive communication and follow-through.
- Effectively leverage AI and technology to improve productivity and customer outcomes.
- Demonstrate accountability, ownership, and a customer-first mindset.
Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.
RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.
RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.
Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.
*The salary range listed reflects the base pay only. In addition, this role includes a variable bonus structure based on performance metrics between 15%-20% quarterly.
CompensationThe base pay range for this role is $80,000 – $95,000 per year.
Similar Jobs
Cloud • Information Technology • Consulting • Cybersecurity • Data Privacy
The Customer Success Manager ensures positive customer experiences, manages client lifecycles, upsells services, and fosters strong relationships with stakeholders.
Top Skills:
Google WorkspaceHubspotMonday.Com
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
As a Customer Success Manager, you will manage a portfolio of enterprise accounts, build relationships, analyze data for insights, and ensure customer satisfaction.
Software
The Customer Success Manager will manage a portfolio of Commercial and SME accounts, ensuring customer satisfaction and driving platform adoption, renewals, and expansion opportunities.
Top Skills:
ChurnzeroCRMGainsightHealth DashboardsUsage Analytics
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
