impact.com Logo

impact.com

Customer Success Manager, Enterprise

Sorry, this job was removed at 06:23 p.m. (PST) on Monday, Aug 04, 2025
In-Office
3 Locations
In-Office
3 Locations

Similar Jobs

10 Hours Ago
Hybrid
Akron, OH, USA
Junior
Junior
Fintech • Financial Services
The Client Associate supports the Financial Advisory team by managing accounts, improving processes, generating reports, and responding to client inquiries.
Top Skills: ExcelMS OfficeOutlookPowerPointWord
10 Hours Ago
Hybrid
18 Locations
135K-166K Annually
Senior level
135K-166K Annually
Senior level
eCommerce • Mobile • Payments
Lead a team of Account Managers to exceed profit goals, drive process improvements, and enhance cross-functional collaboration for campaign success.
Top Skills: ExcelGoogle SuitePowerPoint
10 Hours Ago
Hybrid
2 Locations
Senior level
Senior level
Fintech • Financial Services
Lead technology initiatives for branch delivery, managing projects, product roadmaps, and fostering agile practices. Ensure alignment of business and technology goals while driving continuous improvement.
Top Skills: ConfluenceJIRAMicrosoft ProjectServicenow

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As an Enterprise Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

What You Have:
  • 3+ years of customer success/relationship experience, preferably B2B
  • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
  • Experience with Affiliate and performance marketing
    • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
  • Consistent track record of providing stellar support to customers
  • Embraces teamwork and cross-team collaboration
  • Healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills
What You'll Do:
  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Dedicated duties include account monitoring, regular check-ins, and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Continued access to  Affiliate & Partnerships Industry Fundamentals Certification by PXA
  • Parental Leave
  • Technology Stipend 
  • Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


#LI-NewYork_NewYork_Hybrid

#LI_SantaBarbara

#LI_Columbus

HQ

impact.com Santa Barbara, California, USA Office

Santa Barbara, CA, United States, 93101

What you need to know about the Los Angeles Tech Scene

Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

Key Facts About Los Angeles Tech

  • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
  • Key Industries: Artificial intelligence, adtech, media, software, game development
  • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
  • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account