Design and deliver practical enablement programs, tools, workflows, and coaching to improve Customer Success outcomes, ramp time, adoption, and expansion readiness across a global CS organization.
Pigment is looking for a Customer Success Enablement Manager to help our global Customer Success organization deliver more consistent customer outcomes, faster ramp, stronger adoption, and better expansion readiness.
As Pigment scales, Customer Success plays a critical role in revenue protection, customer value realization, adoption, and expansion. This role will help turn our CS strategy into practical enablement programs, tools, workflows, and coaching systems that make CSMs more effective in the moments that matter.
This is a hands-on individual contributor role for someone who can design practical programs, partner closely with CS leaders, and use data and field feedback to continuously improve how our CS teams operate.
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
