Provides remote customer support through phone, email, and approved channels. Answers questions, troubleshoots common issues, escalates complex requests, documents interactions, follows up, protects customer information, and maintains professional service standards.
TPT Global Tech is seeking a friendly, dependable Customer Service Representative to assist customers remotely. You’ll answer questions, help resolve issues, and make each interaction clear and professional. This part-time role is a good fit for someone who communicates well, stays organized, and enjoys helping people.
Responsibilities
- Respond to customer inquiries by phone, email, or other approved support channels.
- Listen carefully, identify customer needs, and provide accurate information.
- Troubleshoot common issues and escalate more complex requests to the appropriate team.
- Document customer interactions and follow up when needed.
- Maintain a courteous, professional approach while meeting service expectations.
- Protect customer information and follow company procedures.
Qualifications
- Strong written and verbal communication skills.
- A customer-focused, patient, and solution-oriented approach.
- Reliable internet access and a suitable remote workspace.
- Ability to use computers and learn customer service tools.
- Good time-management and organizational skills.
- Previous customer service experience is preferred but not required.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
