Customer Quality Support Representative (Delivery Center)

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
We are seeking a dedicated Boeing Customer Quality Support Representative to provide IETM-level support for the United States Army and international customers of the AH-64 and AH-6 rotorcraft. The ideal candidate will play a crucial role in ensuring the quality and compliance of our aircraft operations.
Key Responsibilities:

• Maintain, modify, and provide IETM-level support to the United States Army and international customers for AH-64 and AH-6 rotorcraft.
• Serve as a Quality representative for AH-64 and AH-6 customers, specifically for post-DD250 aircraft.
• Communicate directly with DCMA, customer representatives, and International/USG field units to address quality concerns.
• Coordinate containment efforts and ensure stakeholder awareness and involvement across Program Management, Engineering, Quality, and Customer teams.
• Determine the root cause of Quality Assurance and customer findings, driving corrective actions to prevent recurrence.
• Conduct process surveillances and audits to ensure compliance with military, Boeing, and regulatory requirements.
• Provide Quality Assurance authority for the implementation and completion of Retrofit Service Notices (RSN), modifications, and Safety Messages.
• Offer Subject Matter Expert (SME) consultation and technical services for Aircraft Note Book (ACN) use, testing, and implementation in Boeing Mesa.
• Verify aircraft documentation with meticulous attention to detail, collaborating with ACN/MCDS users on the Mesa site to resolve errors.
• Act as a SME for Army publications and records, including but not limited to AH-64E IETM (TM 1-1520-Longbow/Apache) and DA PAM 738-751.
• Implement and track Safety Messages to AMCOM via the AMTRACKS system.
• Collaborate respectfully with colleagues to solve complex problems.
• Maintain a Secret Security Clearance with the US Government for daily aircraft operations and base access.
• Be willing to travel internationally on occasion.

Basic Qualifications (Required Skills/Experience):

• Army Aviation Quality Assurance experience.
• Proven experience performing all listed Key Responsibilities.
• Experience in airplane operational and organizational processes in maintenance operations and/or flight operations.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Attention to detail and commitment to quality.

Preferred Qualifications (Desired Skills/Experience):

• 5+ years maintaining the AH-64 Apache to IETM / AH-6 Little Bird to IETP.
• Experience building relationships with customers, program offices, subcontractors, and product organizations.
• Experience with giving presentations and speaking in a leadership environment and facilitating cross functional meetings and discussions.
• Currently has a Secret Security Clearance with the US Government for daily aircraft operations and base access.
• Proven ability to identify product/process issues and lead efforts to resolve with minimal oversight.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Total Rewards and Pay Transparency:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range: $88,000-$105,000/Annually
Applications for this position will be accepted until Feb. 18, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.