Customer Project Manager II - NPI

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Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.
Location: Plano, TX
About this opportunity:
Ericsson is seeking a highly motivated, solutions-focused Senior Customer Project Manager to lead New Product Introduction (NPI) projects for Cloud Radio Access Network (Cloud RAN) initiatives within the Customer Unit AT&T. This role blends technical expertise in Cloud RAN and Radio Network solutions with strategic leadership, governance, and a passion for delivering business value through innovative and efficient project execution. The position is based in Plano, TX, and requires occasional travel to customer sites.
What you will do:

• Lead end-to-end NPI projects for Cloud RAN (planning, execution, delivery) for AT&T as the customer.
• Act as primary AT&T point of contact, ensuring clear communication, alignment of objectives, and superior customer experience.
• Collaborate with the Product Development Unit to align NPI goals with product innovation and technical roadmaps.
• Coordinate and empower cross-functional teams (engineering, operations, product management, external vendors) to deliver on time, on budget, and with continuous improvement.
• Develop, maintain, and optimize detailed project plans, governance structures, controls, and schedules.
• Identify and mitigate risks, resolve issues, lead change management, and drive process improvements and best-practice sharing.
• Lead and coordinate remote/offshore teams across time zones, ensuring effective communication, performance management, and delivery.
• Manage project financials and resources to ensure profitability and cost-effective delivery.
• Facilitate customer onboarding, training, support for new Cloud RAN products, ensure compliance with Ericsson standards, AT&T requirements, and industry regulations, and prepare executive-ready status reports.
• Foster innovation by identifying AI/automation opportunities, promote a "one team" culture, and coach project team members for professional growth.

What you will bring:

• Bachelor's in Engineering/Telecom/IT/Business (Master's preferred) with 8+ years' telecom project management experience, including NPI and end-to-end network deployment for Tier-1 customers.
• Proven track record managing distributed, remote/offshore teams and multi-priority programs in fast-paced, dynamic environments.
• Deep knowledge of Cloud RAN architectures, virtualization, 5G technologies, and Ericsson network rollout processes/tools.
• Hands-on experience with site swap, site modernization, and network automation/orchestration platforms.
• Familiarity with cloud-native technologies and regulatory compliance for telecom infrastructure.
• Experience working with large operators (e.g., AT&T) and collaborating with Product Development Units/R&D on AI-driven telecom solutions.
• Understanding of AI/ML concepts, frameworks, and data analytics platforms and their integration into telecom products and cross-functional development teams.
• Proficiency in Agile, Waterfall, and Ericsson deployment methodologies; PMP, PRINCE2, or equivalent certification strongly preferred.
• Strong leadership demonstrating goal clarity, team development, change driving, innovation fostering, and coaching for professional growth.
• Excellent customer-facing and executive communication, plus strong analytical, reporting, and problem-solving skills.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Customer Project Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.