Own end-to-end customer order fulfillment by coordinating vendors, logistics, and internal teams. Provide customer support, resolve issues and escalations, support onboarding, and strengthen customer satisfaction and retention. Collaborate cross-functionally with procurement, finance, product, engineering, and customer success teams. Monitor recurring issues, improve operational processes, and develop effective SOPs and workflows while managing multiple customers and orders.
This is a remote position.
Requirements
- 4+ years of experience in Customer Operations, Order Fulfilment, Customer Success, Customer Support, Logistics, Procurement, or a related operational role.
- Demonstrated experience managing multiple customers, orders, or operational workflows simultaneously.
- Strong problem solving and issue resolution skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and organisational skills.
- Demonstrated ability to take ownership and follow issues through to resolution.
- Ability to prioritise competing requirements in a fast paced environment.
- Ability to work effectively with customers, vendors, internal teams, and external partners.
- Strong judgement with the ability to resolve issues independently and escalate appropriately when required.
- Comfortable using spreadsheets, CRM systems, ticketing platforms, and other operational tools.
- Experience in technology, SaaS, IT hardware, device lifecycle management, logistics, or procurement.
- Experience managing international or cross border fulfilment.
- Experience working with vendors or third party service providers.
- Experience supporting customers across multiple countries or regions.
- Experience working in a remote or distributed organisation.
- Experience with order management, CRM, or customer support platfor
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
