Lead customer onboarding for a cybersecurity platform by integrating identity, endpoint, cloud, SaaS, and network data sources; configuring Microsoft security services; building automation workflows; preparing technical documentation and compliance evidence; and coordinating with customers, SOC, engineering, and compliance teams through go-live.
Job Title: Customer Onboarding Engineer (Security & Compliance)
Pay Type: SALARIED EXEMPT
Location: Remote
Summary of Position Role/Responsibilities
We are seeking a Customer Onboarding Engineer to lead the secure and compliant onboarding of customers into our cybersecurity platform. This role is responsible for working directly with customers—primarily in U.S. federal and highly regulated environments—to integrate data sources, configure security tooling, and ensure successful deployment aligned with compliance requirements. This position is hands-on, customer-facing, and requires strong experience with Microsoft and Azure security services, along with familiarity across other SIEM, EDR, and cloud platforms.
Essential Functions of the Job
- Lead end-to-end customer onboarding into SIEM/XDR/MDR platforms, ensuring timely and successful delivery
- Configure and validate Microsoft security services, including Defender XDR and Purview
- Onboard and integrate data sources (identity, endpoint, cloud, SaaS, network logs) into security platforms
- Build and maintain automation workflows using Azure Logic Apps, Power Automate, or similar SOAR tools
- Work closely with customers to gather requirements, validate configurations, and support go-live readiness
- Create and maintain customer-facing documentation, including:
- As-Built documentation
- Onboarding runbooks
- Data source inventories
- Status trackers
- Support compliance and audit activities by preparing evidence and documentation (FedRAMP, FISMA, CMMC, etc.)
- Collaborate cross-functionally with SOC, engineering, and compliance teams
- Provide status updates and reporting to customers and internal stakeholders
Marginal Functions of the Job
- Other duties as assigned
Normal Work Schedule
This is a full-time position. Standard business hours are Monday through Friday 8:30 AM to 5:30 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.
Education, Training, and Experience
- Experience onboarding customers into SIEM, XDR, MDR, or security operations platforms
- Hands-on experience with Microsoft Defender XDR and/or Microsoft Purview
- Experience working in U.S. federal or highly regulated environments (FedRAMP, FISMA, CMMC, etc.)
- Strong understanding of log ingestion and data integration, including identity, endpoint, and cloud logs
- Experience creating customer-facing technical documentation
- Ability to work independently in a customer-facing delivery role
- Strong communication and stakeholder management skills
Preferred Qualifications
- Microsoft & Azure
- Microsoft Defender suite (Endpoint, Identity, Office 365, Cloud)
- Microsoft Purview (audit logging, compliance, data governance)
- Microsoft Sentinel (data connectors, log onboarding, validation)
- Azure AD / Entra ID, Azure Monitor, Log Analytics
- Experience with KQL for log analysis and troubleshooting
- Automation using Azure Logic Apps or Power Automate
- Other Cloud & Security Tools
- SIEM platforms such as Splunk, QRadar, Elastic, Chronicle
- EDR/XDR tools such as CrowdStrike, SentinelOne
- AWS security services (e.g., CloudTrail, GuardDuty)
- Log ingestion tools such as Syslog, Logstash, Fluentd
EEO Statement
The Company is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status, or any other basis protected by applicable discrimination laws.
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