Joybird is seeking Full-Time Customer Happiness Specialists to go above and beyond our customers’ expectations over the phone and online.

The role of Customer Happiness Specialist cannot be overstated. Both a representative of Joybird and a strong advocate for our amazing customers, the Happiness Specialist is vital to our success and possesses the perfect blend of incredible service, friendly helpfulness and insight into building a responsive and well-oiled business from a support perspective.

As the first-responding front line of Joybird, dedication, communication, self-motivation and a strong sense of empathy are essential qualities in an ideal Customer Happiness Specialist. (It also helps if you’re the type of person who is the proverbial Ice Magnate of Antarctica -- selling is important!) You must love a high-energy, ever-evolving, fast-paced working environment where your responsibilities are shifting, but the quality of your impeccable service and delivery remains stellar, no matter what.

You...

• Will communicate directly with customers via phone, email and live chat.
• Can efficiently fix delivery issues, transaction problems and experience complaints to 110% customer satisfaction.
• Are excited to become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer’s unique needs.
• Will assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
• Are dedicated to sharing your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Have sat on a comfy sofa at some point.

Joybird...

• Sometimes prefers great character, honesty, self-awareness, bright thinking, empathy and optimism to a beefed-up resume.
• Loves working hard because we’re passionate about what we do, but also believes in a good life-work balance.
• Challenges its employees with projects and responsibilities, but also creates a fun, exciting workplace that values every employee and makes the job rewarding.
• Believes in crafting quality furniture that’s also pretty groovy to look at.
• Is excited to meet you. (Yes, you!)
• Read about our service: http://joybird.com/reviews/ or on Yelp: http://www.yelp.com/biz/joybird-furniture-commerce