Customer Experience Specialist

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary:

Services existing customers, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Answers phone calls efficiently and effectively in order to meet customer satisfaction. 

Position Responsibilities:

• Understanding customer needs and requirements and provide relevant solutions 
• Understand and meet/exceed customer expectations  
• Sourcing current and new sales opportunities through inbound lead follow-up and outbound calls and emails 
• Routing qualified opportunities to the appropriate channels for further development and account set-up 
• Understand the off-road industry and competitors 
• Communicate with customers via phone, email, fax 
• Ensure proper attention to every customer  
• Analyze the choices and financial capacities of every customer and suggest suitable products  
• They offer different alternatives to customers in their preferred choice of product  
• Demonstrate the methods of using products and resolve customer queries  
• Establish friendly relations with customers and maintain ongoing relations with the customers 

Specific Knowledge, Skills or Abilities Required:

• Strong phone presence and excellent listening skills are a must  
• Strong organizational skills. 
• Ability to multi-task, prioritize and manage time effectively 
• Must be able to follow deadlines and work under pressure. 
• Meticulous attention to detail and accuracy in customer orders/requests. 
• Ability to meet and establish deadlines. 
• Flexibility and the ability to thrive in a fast-paced environment. 
• Intermediate to advanced MS Office expertise (emphasis on Excel). 

Position Qualifications:

Education:

• High school diploma or GED required.  

Experience: 

• 1+ years of inside sales experience
• Understanding of suspension is a plus

Work Environment and Physical Requirements:

• Office environment
• Ability to sit for long periods of time
• Focused period of time working on computer and telephone

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

The compensation range for this position is specific to the locations listed below and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.