As a Customer Experience Manager, you lead the store's customer engagement efforts, ensuring exceptional service and managing the customer journey while meeting sales goals.
As a Customer Experience Manager, you set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You manage all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Manager performs duties, in partnership with their Store Manager, with the specific focus of shaping the store experience.What you will do:
- Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
- Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
- Ensure clienteling activities are mapped for each guest
- Responsible for meeting store goals and key metrics while holding team members accountable for individual results
- Ensure seamless efficiency and positive atmosphere in the customer experience
- Partner with leadership and expert teams to proactively address service issues
- Performing other duties assigned by store leadership team
- Previous experience in Management, sales, hospitality, and/or service
- Exceptional customer service/clienteling skills and excited to build relationships
- Strong leadership skills, able to coach/motivate team
- Professional verbal and written communication skills
- Flexible work schedule, including nights, weekends, and holidays
- Competitive salary
- A top-of-the-line training program, unique to the industry
- A clothing allowance for each new season and a generous employee discount of 40%
- Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad
Salary Band $28 - $35/hour
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