The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
-
Ensure consistent execution of WOW (Wow Operating Way) plan.
-
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
-
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
-
Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
-
Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
-
Confirms car rental information and updates CCC One with rental car usage information.
-
Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Education and/or Experience Required
-
High School Diploma or GED (General Education Diploma)
-
Minimum: 1 year experience in a similar role such as administration assistant.
-
Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills/Abilities
-
Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
-
Strong attention to detail with a high degree of accuracy.
-
Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Other Requirements
-
Valid driver’s license.
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
-
Up to 80 hours of Paid Time Off Annually
-
2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hour per week
-
6 paid holidays annually
-
Medical, Prescription Drug, Dental & Vision Insurance
-
401(k) Retirement Plan with company match
-
Employer Paid Short-Term Disability & Life Insurance
-
Additional Voluntary Life Insurance
-
Continuing Education Opportunities
-
Free prescription or non prescription safety glasses each year
-
Annual Voluntary Uniform Stipend
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation Details
HOURLY
$17- $22 / Hour
Compensation is commensurate with skill, education and experience.
Top Skills
Similar Jobs
What you need to know about the Los Angeles Tech Scene
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
