Analyzes, optimizes, and supports Salesforce and other CRM systems. Responsibilities include improving workflows, maintaining data quality, gathering requirements, developing reports and dashboards, troubleshooting issues, supporting integrations, training users, and testing enhancements.
This is a remote position.
The CRM Analyst will be responsible for analyzing, optimizing, and supporting CRM and service management systems, including Salesforce and other CRM tools. The role focuses on improving customer workflows, ensuring data quality, supporting business users, and enabling effective use of CRM systems across the organization.
Key Responsibilities
- Analyze and optimize CRM workflows and customer service processes.
- Support configuration and enhancement of Salesforce and other CRM platforms.
- Monitor CRM data quality, integrity, and consistency.
- Gather and document business requirements for CRM improvements.
- Support reporting and dashboard development for customer and service metrics.
- Assist in troubleshooting CRM system issues and user support requests.
- Collaborate with Product, IT, and Business teams to improve CRM functionality.
- Support CRM integrations with other enterprise systems.
- Conduct user training and support adoption of CRM tools.
- Participate in system testing and validation for CRM enhancements.
Required Qualifications
- 5-8 years of experience working with CRM systems or enterprise service platforms.
- Hands-on experience with Salesforce or similar CRM/service tools.
- Strong analytical and problem-solving skills.
- Experience working in Agile or structured delivery environments.
Technical & Functional Skills
- CRM systems: Salesforce, Dynamics, or similar
- Data analysis and reporting
- Workflow analysis and process improvement
- Requirements gathering and documentation
- Dashboard and KPI reporting
- Basic SQL or data querying
Similar Jobs
Information Technology • Biotech • Consulting • Pharmaceutical
Serve as a functional Commercial CRM Business Analyst for life-sciences CRM implementations. Lead discovery, gather requirements, create user stories and process maps, author UAT/test scripts, support pre-sales scoping, and liaise between business stakeholders, solution architects, and developers to ensure commercial workflows and Agentforce use cases are implemented effectively.
Top Skills:
AgentforceIqvia OceSalesforceSalesforce Life Sciences CloudVeeva CrmVeeva Vault Crm
.png)
Artificial Intelligence • Big Data • Software • Analytics • Business Intelligence • Big Data Analytics
Own and improve Hex’s production infrastructure across cloud computing, networking, databases, CI/CD, observability, security, and single-tenant environments. Projects may include Kubernetes and AWS operations, infrastructure automation, PostgreSQL scaling, deployment systems, cost optimization, workload isolation, and customer-facing connectivity features. The role requires end-to-end ownership, on-call participation, technical writing, and the ability to turn ambiguous infrastructure problems into shippable solutions.
Top Skills:
AWSCi/CdDatadogDnsDynamoDBEksElasticacheGoIamKubernetesLancedbMskNode.jsPostgresPrivatelinkPythonRdsRedisRustTerraformTlsTypescriptVpc
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Lead and scale Nexthink’s U.S. federal sales organization, owning pipeline, forecasting, quota attainment, strategic agency opportunities, partner and contract-vehicle strategy, and federal go-to-market execution. Recruit and coach sales leaders and account executives, build repeatable sales processes, navigate procurement and FedRAMP requirements, and collaborate cross-functionally to expand SaaS adoption across civilian, DoD, and intelligence agencies.
Top Skills:
ApmCloud-Native PlatformsEndpoint CybersecurityFedrampGsa ScheduleItsmMeddpiccObservabilitySaaSVdi
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
