Corporate Credit Manager

Corporate Credit Manager

At Ernest, we believe in creating meaningful partnerships—with our clients and with each other. Our culture is built on connection, care, and the belief that we’re all better when we grow together. As part of our second-family philosophy, we empower every E-Teamer to show up as their best self in a refreshing, healthy, and fun work environment. 

The Corporate Credit Manager will oversee and guide the Credit team, reporting directly to the Director of Corporate Credit. This role demands a resolute expert who will implement and uphold policies and procedures while pinpointing opportunities to enhance efficiency and collection efforts. As a highly visible position, it requires a strong leader capable of prioritizing, planning, and managing the Credit team effectively.

Duties and Responsibilities

• Foster robust relationships with divisional leadership, sales team, relevant departments, and customers.
• Formulate credit strategies and suggest policy modifications as needed.
• Supervise and conduct a daily assessment of overdue accounts, including relevant notes on these customers, and report any exceptions and write-offs to the Director of Corporate Credit. Take appropriate action on delinquent accounts as directed by the Director of Corporate Credit. Collaborate with the credit team to evaluate and refine the collections strategy.
• Deliver exceptional service to all customers, divisions, and to sales team while overseeing and coordinating collection activities in collaboration with the credit team.
• Collaborate with the Director of Corporate Credit to establish departmental goals and collection metrics, then convene with the team to strategically outline achievable objectives.
• Deliver detailed weekly and monthly collection status updates to the sales team and division leadership.
• Function as a champion for identifying red flags and proactively addressing issues to prevent escalations, while also coaching the credit team on recognizing these warning signs. Additionally, assist with customer disputes related to outstanding balance payments.
• Evaluate credit team’s performance and offer constructive feedback through coaching and training opportunities.
• Evaluate and approve the creditworthiness of requests for extended terms and payment plans and consult with the Director of Corporate Credit before implementation.
• Engage professionally with all departments and management involved in resolving disputed pending items.
• Analyze delinquent and problematic accounts, reviewing recommendations for resolution that may involve demand notices, legal support, and the selective engagement of outside collection agencies, as directed by the Director of Corporate Credit.
• Conduct annual and ad hoc credit reviews of existing customers while ensuring that resale certificates are kept up to date.

 Requirements and Qualifications

• Experience with SAP is preferred
• Bachelor’s degree is preferred
• Demonstrated expertise in strategic planning and prioritization within a corporate collection’s environment
• Minimum of 5 years of collections supervision experience
• Exceptional leadership skills with the ability to inspire and motivate direct reports, coupled with a strong commitment to delivering excellent customer service.
• Exceptional written and verbal communication abilities
• Proactive and resourceful, able to recognize and complete critical tasks independently while maintaining a strong sense of urgency.
• Proficient with Microsoft Office
• Knowledgeable in sales tax regulations and seller’s permit verification

Because at Ernest, your career isn’t just a job—it’s a journey. We’re a connected, values-driven culture that celebrates growth, collaboration, and bringing your full self to work. From spontaneous team celebrations to supporting your professional development, we’re committed to creating a place where people thrive.

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