Summary: This LSG position reports primarily to Order Management Supervisor - ECommerce, True Innovations and is a position located in Irvine, CA.
This role is highly cross-functional, engaging with retailers, logistics (internal and external), sales, planning and data analytics teams. The successful candidate will have experience with Ecommerce order management and possess strong analytical skills and exceptional organizational skills with an attention to delivering detailed and timely output.
Essential Duties and Responsibilities
Core tasks: Order processing, Inventory Allocation, Inventory Feeds to Retailers & Marketplaces, acknowledging orders in customer portals, create summaries, out of stock cancellations, moving stock, adding manual orders, creating reports, cancellations, respond to OM related inquiries regarding status and tracking numbers, monitors data for discrepancies, participate in team trainings and the Order Drop to 3PL warehouses, to achieve fulfillment within a 48 hour window, or as required by Retailers and Marketplaces.
Oversee daily monitoring of shipments status per retailer guidelines. Ensure timely and accurate replies to Retailers on order status requests.
Be the main OM contact person for certain customer accounts.
Manage and provide solutions and corrections for OM related issues or concerns and escalate critical problems accordingly.
Work seamlessly with the logistics team to maintain SOPs with each 3PL warehouse. Maintain reports to monitor warehouse performance, financial and operational, for inbound shipments, order fulfillment and storage.
Work closely with Inventory Planning team to manage the flow of goods to various warehouse locations and establish reports to adjust container flow based on available inventory, actual demand, and warehouse occupancy.
Record all disputes, additional costs, returns, and damages related to eCommerce Orders and work closely with the Customer Service and Logistics team to validate any chargebacks, refunds and any additional costs. Propose solutions to increase efficiency, accuracy and minimize fees and penalties in the process.
Provide support and coordination within the Ecommerce Operations and other duties as required. Overtime as necessary
Qualifications
- Advanced Excel strongly recommended (Pivot tables, VLOOKUPs)
- Microsoft Dynamics, D365
- Strong analytical and strategic thinking skills
- Ability to develop methodologies and execute analysis independently
- Ability to quickly adapt and execute feedback
- Must have 3-5 years relevant experience in order management, logistics and supply chain. eCommerce experience will be highly regarded.
- Team oriented, positive, excellent communicator with strong problem-solving attitude and a demonstrated ability to handle multiple projects concurrently in a fast-paced working environment, with multiple functions across multiple time zones.
As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.Similar Jobs
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