Continuous Improvement Supervisor

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re looking for a Continuous Improvement Supervisor to join our growing Continuous Improvement team. As a Continuous Improvement Supervisor you will be spearheading operational improvement efforts and leading set up and documentation of new operational procedures for all Collectors sites. You will be partnering with teams across all tech and operational functions, including the learning team, engineering, product management, procurement and operational experts at all levels. Additionally you will manage a team of operational liaisons for departments across Collectors business functions and third party vendors.
 

You’ll report to the Continuous Improvement Manager and work onsite from our Santa Ana, California office with occasional travel, 3-4 times per year.
 

What You’ll Do: 
 

Project Management

• Define clear, well articulated and well documented project plans for new process implementations

• Report on progress of teams projects to management and support teams in removing any roadblocks impeding project completion

• Delegate tasks, create timelines, schedules and deadlines for each step of a project through completion

• Keep an open line of communication with team members and project stakeholders while succinctly making complex concepts easy to understand for all
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Team Performance and Development

• Train, mentor and develop employees

• Effectively manage & oversee team workflow to ensure consistent delivery of outstanding service to all contributors and internal customers

• Attentively develop and monitor team performance. Provide constructive feedback on team members opportunities and strengths

• Implement business strategy, assigning roles and tasks to dedicated team members based on their strengths and abilities

• Lead by example and be a champion of all company policies, including safety, attendance & security
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Process Improvement

• Plan, facilitate, and execute continuous improvement events using Lean Six Sigma tools

• Identify gaps in system functionality and work with product management to enhance our products

• Champion process standardization
   

Organizational Growth

• Develop and execute strategies to support business expansion and scalability

• Lead and manage change initiatives to ensure smooth transitions and minimize disruption within the organization

• Lead the planning of operational implementation initiatives for key organizational growth initiatives such as expanding lines of business and strategic partnerships alongside key operational stakeholders 

• Oversee the planning, development, and launch of operational set up of new sites to support organizational growth and market expansion plans
   

Who You Are: 

• 3+ years of demonstrating strong analytical, problem solving and organizational skills

• 3+ years of demonstrating excellent data analysis with strong computer skills

• 1+ years of direct team management experience 

• Collaborative and reliable leader that takes a data driven approach to problem-solving

• Experience with change management, inheriting teams and bringing them along for the journey, moving with urgency and empowering those around you to do the same

• A servant leader that resources and supports the team, while holding high expectations and standards

• Thorough understanding of process enhancement and automation strategies

• Sharp eye for identifying weak points in processes and organizational structures

• Strong attention to detail with a strategic and analytical mindset

• Ability to work in a fast paced environment both individually and as part of a team

• Excellent communication skills both written and verbal 

• Passionate about developing team members skills  

• Dynamic thinking and strong problem-solving abilities

• Proficiency in Google Docs, Google Sheets, Google Slides and Monday.com

• Proficiency in LucidCharts, preferred 

Salary Range: The salary range for this position is $65,450 - $88,550. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.