Manager, Product Documentation

| Greater LA Area
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BlackLine's Product Management group drives product design and strategy across BlackLine's entire suite of solutions, manages the product backlog and roadmap, and leverages deep product, market, and competitive knowledge in support of other teams throughout BlackLine. The Manager, Product Documentation of this group will lead the content strategy for our Products and collaborate closely with our internal team of Product Managers, engineering leadership, and other customer-facing parts of the organization.
Responsibilities:
  • Develop and oversee content strategies for the BlackLine product suite
  • Manage all content for Blackline application and technical documentations
  • Ensure the quality, clarity and consistency of all content, e.g. create and maintain a writing style guide, create a content governance structure for content updates and collaboration process, etc.
  • Audit and revamp the current content, including product copy
  • Develop and execute a localization strategy for our global customer base
  • Manage content release planning
  • Implement success measurement and manage and optimize the content based on the metrics
  • Partner with various teams such as Product Marketing, Product Management, Product Design, SMEs and Customer Experience to align with the BL branded message and customer needs
  • Manage technical writer(s) and/or content writer(s), e.g. Delegating responsibilities and supervising business operations, hiring/training/motivating/coaching employees as they provide attentive & efficient service to (internal/external) customers, assessing employee performance and providing helpful feedback and training opportunities
  • Generating reports and presenting information to upper-level managers or other parties
  • Ensuring staff members follow company policies and procedures.
  • On call for incidents and maintenances as needed
  • Other duties to ensure the overall health and success of the business, e.g. implementing CMS tools
Qualifications:
  • Excellent communication (written and verbal), interpersonal, leadership, coaching, and conflict resolution skills
  • Document design and information architecture skills
  • Strong attention to detail and accuracy; ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
  • Ability to work under pressure, meet deadlines, manage projects, and prioritize multiple projects simultaneously
  • Passionate commitment to providing exceptional service to customers and support to staff members, e.g. strong interpersonal skills with the ability to resolve tension, motivate a team, and interview SMEs
  • Strong leadership qualities
  • Exceptional organizational and time management skills
  • Audience analysis
  • Strong understanding of business management, financial, and leadership principles.
Required:
  • Bachelor's degree in Communications, Journalism, English, Business Administration or related field
  • 10+ years of experience working as a technical writer, content writer, copywriter or similar roles for software companies
  • Work portfolio required to demonstrate above qualities
  • Supervisory experience
Preferred:
  • Understanding of accounting and finance concepts and terminology
  • Knowledge of modern web application architecture and engineering patterns and practices
  • Experience with Agile/Scrum, Kanban, and Waterfall methodologies
  • Familiarity with market and organizational elements of both SaaS and Enterprise-scale Software
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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