Content Platform and Tools Manager at BlackLine

| Greater LA Area
Sorry, this job was removed at 4:40 a.m. (PST) on Tuesday, October 13, 2020
Find out who's hiring in Los Angeles.
See all Content jobs in Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Job Summary

A critical component of our content development team, the Content Platform and Tools Manager, provides the knowledge and experience to build and support a technical infrastructure that will scale to support all content development at BlackLine. This infrastructure is required to support end-to-end, and multi-channel delivery of multi-language reusable content developed across the organization.

The ideal candidate is well-versed in DITA, XML structures, tagging and search tools, and content management technologies. You understand that information architecture is critical to assimilating new products into existing information models, and you have experience partnering with vendors and internal stakeholders to build a tools infrastructure that will support content development processes. You are passionate about improving the customer experience, you are service-oriented, and you strive to reduce inefficiencies and duplicate work.

Roles and Responsibility (list in order of importance)

The responsibilities and duties of this role include, but are not limited to the following:

  • Design and build content development systems that meet business objectives, while also enforcing quality, content structure, version control, and publishing strategies that support multiple deliverables, languages, and formats
  • Integrate content development systems with existing technologies and adapt processes to align with them
  • Streamline publishing and content creation through automation
  • Train and mentor content developers in the design, development, and practice of structured authoring, build automation, XLST, DITA or similar methodologies and tools
  • Enable content to be reused and localized
  • Develop dashboards and reports that track the efficiency of the tools infrastructure
  • Continuously evaluate new technologies and methods for delivering global content
  • Develop technical content as business needs require

Required Qualifications

Years of Experience in Related Field: 10+ years direct, relevant experience working with documentation and publishing tools, 5+ years of which in a tools support capacity

Education: MA or BA/BS degree in Technical Communication, English, Jounalism, Information Sciences or Engineering or relevant professional experience

Technical/Specialized Knowledge, Skills, and Abilities:

  • Proven experience leading an organization to an XML authoring environment or implementing a DITA CMS
  • Expertise in XML technologies
  • Expertise in DITA, DITA Open Toolkit, and in DTD and schema development
  • Experience managing the integration of content authoring, management, or publishing systems from RFP to implementation
  • Extensive experience working with industry-standard authoring tools, like Oxygen, XMetaL, or structured Framemaker

Other:

  • Ability to influence, and build collaborative relationships with all stakeholders, whether C-level or individual contributor
  • Experience leading teams of content developers or content tools experts

Preferred Qualifications

  • Experience managing a Learning Management System (LMS)
  • Experience managing a Translation Management System (TMS)
  • Expertise in the use of business tools that help manage process efficiency or promote collaboration, such as Jira, Confluence, Salesforce, ServiceNow
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

More Jobs at BlackLine20 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
Operations
Project Mgmt
Sales
Developer
new
Los Angeles
Sales
new
Remote
Finance
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Remote
Developer
new
Los Angeles
Design + UX
new
Los Angeles
Sales
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BlackLine's full profileSee more BlackLine jobs