Consultant, User Experience (Designer)

If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

Nationwide User Experience (UX) is seeking a talented designer who is equally adept in interaction design and visual design to join the Property & Casualty design team.

The role will be responsible for ideation and execution across a wide range of projects and platforms. Stronger candidates will have a good understanding of the human-centered design process, and a solid grasp of UX best practices and the possibilities and limitations of technology.

The role will involve a high level of collaboration with others, including product design leads, researchers, content strategists, product managers, developers, and more across multiple lines of business, so you must possess strong communication and organization skills. You will present work to peers and stakeholders and build productive relationships. You should enjoy participating in design workshops, brainstorming and other idea-generating sessions, as well as supporting development teams with the deliverables required to build and ship successful products.

Join our diverse UX team of 80+ professionals from backgrounds like human factors, cultural anthropology, and industrial design. We share a passion for human-centered design and solving real-world problems aligned with Nationwide's strategic objectives. With Nationwide's commitment to customer-centric solutions, it's an exciting time to be part of our team.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Compensation Grade: G4

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Job Description Summary

Do you shine in at least one core user experience (UX) competency? We have a passion for creating exceptional experiences that have a real impact on people’s live and futures. If you understand the value UX provides in achieving strategic objectives and can articulate that value to cross-functional teams and business partners, we want to know more about you!
As a Consultant in the User Experience organization, in addition to expertise in one core strength (experience strategy, research, information architecture, interaction design, interface design, front-end development, content strategy or design operations), you’ll need to demonstrate a thorough grasp of a couple others. It'll be important to have a deep understanding of the design process and ability to work in the ambiguous discovery phase of identifying the right problem to tackle and the details of delivering desirable products. You’ll also have opportunities to help teams to distill complex problems into clear solutions that exemplify standard methodologies and encourage others. You are a visionary and will need to be adept at articulating and defending design decisions in a way that can be understood.

Job Description

Key Responsibilities:

• Consults and collaborates with stakeholders, product managers, technologists, UX peers and others across the company to provide strategic, creative and technical direction.

• Advocates for empathetic, human-centered design. Helps mitigate risk by pursuing work based on insights and an understanding of our users.

• Problem solves, thinks big, influences and explores divergent ideas while understanding how to converge and build iteratively towards the best solution.

• Designs and recommends innovative multi-platform solutions that balance customer needs with business viability and technical feasibility.

• Participates in and facilitates idea-generating sessions evaluating those ideas with regards to technical feasibility, business viability and human desirability.

• Able to think strategically and connect your work to a larger picture. Helps everyone consider the end-to-end experience and connect the dots.

• Mentors and guides the team in their craft and profession to continually uplift the quality of our work.

• Perceive rapid advancements in technology and how customers expect to interact with our company.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director. May have opportunity to manage a team based on organizational structure.

Typical Skills and Experiences:

Education: Undergraduate studies in UX, human-computer interaction, psychology, graphic design, information science, communications or related field preferred.

Experience: Typically, five or more years professionally practicing some aspect of human-centered design.

Knowledge, Abilities and Skills: Excellent verbal and written communication skills. Comfortable speaking publicly to large groups and explaining design rationale to other parts of the business. Solid, working understanding of UX principles and the human-centered design process. Able to leverage data to make informed design decisions. Ability to navigate multiple partner groups and tell compelling narratives. Owns work with little oversight. Independently and proactively seeks out answers as needed. Can provide oversight for a single project or multiple projects. Acts as a source of expertise for direction, mentoring and guidance for less experienced team members. Works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas.

Skills/Competencies: Ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company as well as the customers, distribution systems, operations, and strategy. Proven ability to set work priorities that conform with established objectives, timeframes and accomplish a task in the most effective manner. Ability to work in partnership with cross-functional teams (e.g., engineers, product managers, designers, business leaders, etc.). Understand and make progress toward the company’s consumer performance indicator (CPI) and key performance indicator (KPI) goals. Proven ability to manage projects and define administrative methods and procedures to attain objectives.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal Office Environment. Extended work hours may be necessary during heavier volume work periods. Travel required as necessary.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 05/03/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

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Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Consultant, User Experience : $95,000.00-$197,000.00

The expected starting salary range for Consultant, User Experience : $106,000.00 - $158,000.00