Compliance Operations KYC Program Manager

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Compliance Operations KYC Program Manager will serve as the strategic architect driving operational excellence across Block's Compliance Operations through standardized processes, change management, and continuous improvement while ensuring alignment between operational effectiveness and compliance requirements.
You Will

• Lead Change Management: Take end-to-end ownership of change initiatives across compliance operations, establishing clear portfolio prioritization frameworks and standardized processes
• Design & Optimize Operations: Create comprehensive procedure documentation with measurable quality improvement programs and meticulous attention to detail
• Drive Cross-Functional Initiatives: Lead complex programs across Financial Crimes, Compliance Operations, and Technology teams with effective stakeholder alignment
• Manage Risk & Controls: Proactively identify operational risks, ensure control effectiveness, and drive consistent decision-making processes
• Execute & Measure Impact: Deliver change through milestone management, track success metrics, and conduct regular portfolio performance assessments
• Build Strategic Relationships: Orchestrate communication strategies and maintain comprehensive documentation across all organizational levels

You Have

• Experience: 5+ years in compliance operations or regulatory environments with deep operational risk management knowledge; financial technology/payments industry experience strongly preferred
• Leadership: Proven track record leading complex, cross-functional programs with exceptional project management and measurable results delivery
• Stakeholder Management: Demonstrated success orchestrating initiatives across Product, Technology, and Compliance teams while navigating complex organizational dynamics
• Analytical Skills: Strong ability to analyze operational metrics, identify trends, and translate data into actionable process improvements
• Process Excellence: Experience building scalable operational frameworks that balance efficiency with control effectiveness and regulatory requirements
• Execution: Success managing multiple detailed workstreams simultaneously while maintaining quality standards and meeting critical deadlines in regulated environments

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$122,900 - $184,300 USD
Zone B:
$114,200 - $171,400 USD
Zone C:
$108,200 - $162,200 USD
Zone D:
$98,300 - $147,500 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.