Compliace - Regulatory Operations - Executive Director

Job Description
Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve realworld challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in class.
As a Compliance Risk Management Director within the Compliance Conduct and Operational Risk (CCOR) organization, you will lead a dedicated team, tasked with the development and implementation of the Compliance framework for Regulatory Operations. Your role will require effective collaboration with various business lines and global/regional Compliance teams, including Internal Audit, Operational Risk, and other Control functions. You will need a thorough understanding of Compliance and familiarity with regulatory requirements, especially in areas like credit bureau reporting, complaints, US military lending regulations, and customer corrections. Your responsibilities will also include building strong relationships, demonstrating strategic thought leadership, and exhibiting an exceptional ability to influence and challenge various stakeholders.
Job Responsibilities:

• Develop and execute a complex Compliance program to manage regulatory exposure in a dynamic and evolving area of the firm.
• Possess strong knowledge and understanding of laws and regulations regarding customer complaints, customer corrections, credit bureau reporting, elder/vulnerable customers, military customers, and overall customer fairness.
• Lead the Compliance strategy for Regulatory Operations by staying informed about the evolving regulatory landscape governing all aspects of regulatory operations, including SCRA, MLA, FCRA, Regulation V, and UDA(A)P.
• Provide strategic guidance and credible review and challenge to senior leaders.
• Work directly with senior leadership in Consumer & Community Banking ( CCB) Operations and across several businesses to engage and influence senior stakeholders in identifying and assessing Compliance risk.
• Demonstrate exceptional people management skills to lead a team of seasoned Compliance officers.

Required Qualifications, Capabilities, and Skills:

• 10+ years of relevant Compliance or related Banking experience, such as Risk Management, Audit, Legal, or similar Control-related experience.
• Demonstrated experience in Regulatory Operations, including credit bureau reporting, complaints, US military lending regulations (SCRA/MLA), customer corrections, etc.
• Creative thought leader with exceptional problem-solving and analytical skills, with a proven ability to provide structured conclusions to all levels of management.
• Proven leadership and influencing skills, with the ability to collaborate across a highly matrixed organization.
• Ability to set and manage expectations at all levels, including team members, peers, business partners, and senior and executive management.
• Excellent relationship skills, highly collaborative, and able to build rapport and credibility quickly with all levels of the organization.
• Executive presence, comfortable interacting with, presenting to, and influencing senior leaders.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm's needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.