About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Competitive Intelligence Director is responsible for gathering, analyzing, and disseminating critical competitive insights that inform strategic decision-making within our organization. You will play a critical role in helping KnowBe4 win in the market by supporting our global Revenue and Channel teams with actionable competitive insights, enablement content, and strategic deal support. This role involves tracking industry trends, competitor strategies, market dynamics, product developments, and customer feedback to enable data-driven decisions across product development, marketing, sales, and corporate strategy.
Responsibilities:
- Conduct continuous competitive research by monitoring earnings calls, analyst reports, third-party tools (e.g., AlphaSense, Crayon, Gong) ,field intelligence and the use of AI to uncover strategic insights that inform deal strategy and sales enablement.
- Conduct detailed analyses of cybersecurity competitors, including product features, pricing models, market positioning, strategic direction, and customer perceptions.
- Monitor industry trends, emerging threats, and technological advancements within the cybersecurity landscape.
- Collaborate closely with product marketing, sales, and product management teams to support competitive positioning and strategic initiatives.
- Develop and maintain competitive intelligence resources such as competitive battle cards, competitor profiles, and market analysis reports.
- Perform competitive research to gain firsthand insights into competitor sales tactics, messaging, product demonstrations, and customer experience.
- Provide timely alerts and briefings to internal stakeholders on competitive moves, market shifts, or disruptive industry trends.
- Lead competitive win-loss analysis projects, identifying patterns, insights, and actionable recommendations to improve win rates.
- Present competitive intelligence findings clearly and persuasively to executives and cross-functional teams to inform strategic planning.
Minimum Qualifications:
- Bachelor's degree in business, marketing, information technology, cybersecurity, or a related field; advanced degree preferred.
- 6+ years of experience in competitive intelligence, market research, or strategic analysis within the cybersecurity industry.
- Experience leveraging qualitative and quantitative research methods to drive decision-making.
- Demonstrated ability to synthesize complex information into actionable insights and recommendations.
- Proven ability to translate complex competitive insights into clear, actionable recommendations for GTM teams and executives.
- Experience working closely with Sales teams to provide competitive deal support, objection handling, and strategic positioning.
- Familiarity with cybersecurity concepts, technologies, and industry players is strongly preferred.
- Proficiency in Google Workspace, competitive intelligence tools (Crayon), and CRM and data reporting platforms.
- Strong analytical, research, and data interpretation skills, with proficiency in tools and methodologies used for competitive analysis.
- Exceptional written, verbal, and visual communication skills, with the ability to craft compelling reports, presentations, and battlecards.
- Detail-oriented with strong organizational and project management skills.
- Excellent written and verbal communication skills with experience presenting to diverse audiences, including executives.
- Ability to work cross-functionally with Sales, Product, and Marketing to shape strategy and influence decision-making.
- Comfortable working in fast-paced environment, with a proactive and self-starter mindset.
The base pay for this position ranges from $155,000 - $160,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
We will accept applications until 8/10/2025.
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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