Commercial Lines Associate Account Manager

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

The primary role of the Associate Account Manager is to provide excellent customer service to our policyholders and prospects by answering their inquiries, resolving issues, and offering solutions. The ideal candidate should possess exceptional communication and problem-solving skills and have a good understanding of insurance products and services.

Responsibilities:

• Answer phone calls and respond to email inquiries from policyholders and prospects.

• Process changes to the policy as requested by the insured according to agency procedure

• Issue certificates of insurance as requested by insured and/or broker

• Create billing activities for accounting.  This function may involve reviewing the insured’s account, obtaining finance agreements and collect payment from the insured.

• Monitor pending cancellations according to agency procedure.

• Keep all information in agency management system accurate including driver/vehicles schedules

• Activity all correspondence, email, phones calls, etc. in agency management system

• Utilize suspense system for pending items

• Provide back up for other agency service staff as needed

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements

• High school diploma or equivalent.

• 3 years of experience in customer service, preferably on the commercial lines side of the insurance industry.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical skills.

• Microsoft Office proficiency, specifically with Word and Excel, required.

• Applied Epic experience preferred.

• Active Property & Casualty License required.

#LI-LR1

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.