Manages commercial insurance accounts by coordinating with clients, producers, and underwriters; maintaining agency records; processing applications, endorsements, quotes, binders, and policies; marketing accounts to carriers; handling claims and coverage inquiries; preparing renewals; and advising clients on coverage changes, exclusions, and risks. The role also supports cross-selling and up-selling coverage while delivering timely, accurate service to commercial clients.
Commercial Lines Account Manager
Company Profile and Description:
Agency Administrators, Inc. is expanding, and we have an opening for a Commercial Lines Account Manager to join our award-winning team.
Agency Administrators, Inc. is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more.
We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge.
Position Type: Full – Time
Hours: Monday through Friday 9:00 AM EST- 5:30 PM Eastern Standard
Education Required: Current P&C Producer license
Experience Required: 3 years minimum Commercial Lines experience
Essential Duties and Responsibilities:
- As a member of the Commercial Lines team, you will work with a variety of carriers and customers to create an outstanding customer experience.
- Handle daily communications among clients, producers and underwriters.
- Maintain agency system/applications with current information
- Address Customer inquiries regarding their insurance coverages
- Process Insurance Applications, Endorsements, Binders, Quotes, Rating, etc.
- Market accounts to multiple Insurance carriers
- Claims reporting and follow up between Insurance Carrier and Insured when appropriate.
- Respond to client inquiries/issues within SLA timelines.
- Inform and educate clients about coverage, exclusions and exposures; documenting electronic files accordingly.
- Assist clients in making appropriate coverage changes.
- Act as coverage/risk consultant for agents’ accounts where we have responsibility for sales.
- Respond to clients’ needs by producing binders, certificates, policies and other related items accurately and timely.
- Ability to analyze, negotiate and prepare carrier renewal.
- As appropriate, market, negotiate, prepare, and analyze alternative renewal options.
- Input required renewal information into system, as necessary.
- Cross selling / Up selling lines of coverage when working with accounts for agents who purchase the sales module.
Competencies:
- 3+ years of commercial lines insurance experience
- Must have a P&C producer license
- Experience servicing multi line commercial mid/large market accounts
- Must have strong written and verbal communication skills
- Must be passionate about delivering customer service at a high level
- Must be able to build productive relationships and strong rapport with VIP clients
- Must be self-motivated and competitive
- Must have solid organizational, time management and prioritization skills
Great reasons to join Agency Administrators, Inc. include:
- Competitive salaries – Based on experience and performance
- Generous benefits package
- Paid time off for holidays, vacations, and sick time
- 401K with an employer match
- Co-workers who share your drive for excellence and desire to win in a team environment
- Knowing you are helping our clients protect their businesses while building our future together
Salary and Benefits:
Pay: $50,000 to $70,000 per year
Paid Time off, Group Health Insurance, short- and long-term disability, vision coverage and life insurance. 401K with 3% company match and other benefits available.
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