At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
As a Clinical Program Specialist for Spring Health, you will assist in coordinating the logistics for training and programming, deliver benefits overviews, ensure quality member experience, assist in data collection and analysis, and assist with meeting with customers to develop training and programming events. This is a full-time position on our team, reporting to the Senior Clinical Program Manager. This is a fully remote position with occasional travel required (generally 2-3 times per year) for team meetings.
What you’ll be doing:
- Assist to coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials(including google slide decks, PowerPoints, digital event flyers, post event surveys and more) are prepared, tracking reporting and evaluation metrics
- Deliver benefits overviews to customers during live events
- Produce clinical training and events, including managing Zoom/other platform needs, assisting with crisis response, managing interactions such as chat/polls, and troubleshooting any technical issues
- Assist to plan and coordinate training and programming
- Communicate and plan events with customers, internal stakeholders and members
- Ensure we are measuring training and program effectiveness
- Working hours 3-11 pm EST
What success looks like in this role:
- Optimize efficiency for meeting customer needs related to Clinical Programming and Training
- Maintain customer satisfaction with trainings/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.
What we expect from you:
- Professional interactions with customers and members
- Experience and understanding of event planning including virtual and in person
- Must have strong project management, time management, prioritization, and collaboration skills.
- Must have strong written and verbal communication and program management skills.
- You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
- Understanding of data tracking and analysis
- You are flexible and able to problem solve on your feet
- General knowledge and understanding of mental health is a plus
- Understanding of Adult Learning needs a plus
- Understanding of SFDC or project management software a plus
The target base salary range for this position is $62,500 - $77,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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