Clinical Nurse Navigator II - Heart Valve Clinic

Primary Duties and Responsibilities

(Position Titles include: Clinical Nurse Navigator II, Community Nurse Navigator II, Clinical Nurse Navigator II (RN) NE Job Code 950000284)

The Clinical Nurse Navigator is a registered nurse responsible for the seamless coordination of care across the continuum for patients with complex, integration sensitive diagnoses. The navigator is a patient advocate who coordinates care in conjunction with the physicians from time of diagnosis or admission through discharge or up to end of life. Educates patient and family/significant others on the health care experience; implements, coordinates, monitors and evaluates care options, services and resources. Links family/patient to appropriate resources as needed. The Clinical Nurse Navigator also assists in quality improvement initiatives by gathering, tracking, and researching quality metrics. Monitors outcomes, e.g. patient satisfaction, compliance with treatment regimen and loyalty. Interacts with department nurses, and may orient and train incoming Clinical Nurses and Patient Care Assistants. Performs other duties as assigned.

In addition to the above, the Clinical Nurse Navigator II serves as an advanced level mentor for nursing and other staff and may take a leadership role in orienting Clinical Staff. The Navigator II also analyzes quality metrics and implements PDCA improvements accordingly.

Community Health – The Nurse Navigator II in Community Health works with low income, uninsured and underinsured patients. In addition to the above duties, the Nurse Navigator II will provide case management and coordination of services in the community by identifying medical, psycho-social and economic conditions to ensure that appropriate treatment and services are obtained. They will also develop health related educational programs and deliver lectures and/or perform demonstrations. The Nurse Navigator II can also provide health and wellness coaching, if certified to do so.

Education and Experience

All Clinical Navigator II’s have the following requirements:

• Bachelor’s Degree in Nursing AND over 10 years’ experience in Clinical Nurse Navigation
• Or Master’s (MSN) AND over 5 years in Clinical Nurse Navigation.
• A minimum of 5 years of nursing experience, and 3 years of experience in the area of specialty is required.

License Required:

Registered Nurse in the State of California - Current and in good standing.

License Preferred:

N/A

Certifications Required

Heart Valve Clinic:  BLS issued by the American Heart Association

Certifications Preferred

• Current BLS certification.

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.