Client Support & Systems Operations Specialist

Job Title: Client Support & Systems Operations Specialist

Location: Remote

About This Role:

This role is responsible for providing high-quality client support, system administration, and operational assistance for a complex software platform. The position requires a strong understanding of system functionality, user workflows, and data management, along with the ability to support clients through training, troubleshooting, and ongoing system maintenance.

What You'll Do:

• Monitor and manage incoming client support requests, responding promptly to resolve issues and ensure minimal disruption to client workflows, including occasional support outside of standard business hours for urgent matters.

• Serve as a primary point of contact for client questions related to system functionality, providing clear explanations and live demonstrations when needed.

• Perform system administration tasks, including setting up new client accounts, managing user access and permissions, disabling inactive users, and maintaining accurate client records.

• Distribute login credentials and installation instructions to new users, and provide hands-on assistance to resolve access, installation, or authentication issues.

• Conduct onboarding and training sessions for new clients to ensure a smooth adoption and effective use of the system.

• Maintain and update a shared master database, ensuring accuracy of organizational records such as locations, ownership details, billing entities, contacts, and operational attributes.

• Monitor daily data feeds and imports to identify missing or incorrect identifiers, and proactively resolve issues to keep client processes running smoothly.

• Collaborate with quality assurance teams to test new features, enhancements, and bug fixes as needed.

• Create, update, and maintain user guides and documentation to support client understanding of system features and workflows.

• Participate in system upgrades and migrations, assisting with testing, validation, and issue resolution during transitions between system versions.

• Support development and rollout activities to help coordinate successful product deployments to clients.

What You'll Need:

• Strong client service mindset with the ability to communicate technical concepts clearly to non-technical users

• Experience with software support, system administration, or operations. Experience with TDS (Theatrical Distribution System) is a plus.

• Detail-oriented with strong organizational and problem-solving skills

• Comfortable working across teams, including development, QA, and client-facing stakeholders

• Ability to manage multiple priorities and respond effectively in time-sensitive situations

• Compensation: $70,000-$80,000;Commensurate with experience

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

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